Chemist Warehouse Bankstown

One of the worse stores I have ever been to, customer service does not exist. Purchased an item wanted to get it replaced was late by one day because of holiday season. They did not return and wasted my one hour as the manager took forever to attend.I would recommend other strictly save yourself time and money. Avoid this place.

This chemist warehouse is bigger than the other chemist's wareshouse. Love going there as they have a lot of product medicine and perfume for all kinds of generation's.Staff are friendly, try to help all the time always active. And it is in central of city bankstown.

I went yesterday to your store to buy medicine for my children, dymadon for kids. I have three children, and one of them does not take this type of medicine unless it is on the strawberry flavor. On the pretext that it is not allowed to take two boxes of this medicine, so I explained to him the reason for taking two boxes, and he did not respond to me. This way of treating customers is not appropriate for me, a pharmacy that has its name in Australia, and the way to implement laws should not be that harsh. I understand that there is pressure on you, but be human, I did not I am asking for the impossible, and I do not need to enter into a dispute in order for you to give me. I am speaking now in order to work on changing the treatment of customers.

On 23/12/2022 (at about 1:10pm to 1:20pm), I went to the Chemist Warehouse store located at 26-28 Bankstown Plaza, Bankstown, NSW to collect the online click and collect parcel. The shop assistant (a lady at about 60 to 70 years old) checked the collection number and text message. Then she informed me the order was an online order and this store did not do any online collection. However, behind her, there were a very good number of 'click and collect' parcels. I had informed her that I was very confident that the parcel should be collected here and she still refused to check it with a very rude attitude. Then I told her to ask her colleague to solve the issue but she refused to do so and asked me to go home. I was complaining 'This is unbelievable that something like this could occur' and immediately the security came to threaten me and tried to expel me from the store. During the time, I didn't do anything but discussing this issue with the shop assistant. I didn't see any reason that the security could come to threaten or expel me from the store. Meanwhile, a guy (like the store manager) came and stopped what the security was doing and apologised to me. Then he rechecked the order number and found the parcel inside the store right behind the shop assistant. However, before I left the store, the shop assistant and the security did not apologise or even showed any sign that they were sorry for the issue.

I was utterly disrespected by the cashier today. She laughed at me, rolled her eyes at me, sighed every time she asked me a question and called me poor. It was a very sad experience. Her name is Jodi. Please avoid her, if possible. I've written a formal complaint to Chemist Warehouse Customer Service, hopefully they take it seriously and respond soon.

I’ve been to this CW many times and purchased many products but I recently encountered a disgusting experience with an Asian female pharmacist named Michelle. She was very rude, unprofessional, unhelpful and it seems like she doesn’t respect anyone yet a customer. She’s very annoyed and should be disciplined for her action and attitude.

I went to this store this afternoon to have my flue jab. I was pleasantly surprised. My vaccination was administered by Ms Naba Al-jiboori. Even though I was very early, with a smile she said she will administer my jab shortly. She was polite, professional and very helpful. It would be great to have people like Ms Naba. Great value to have in an organization

Very very rude customer service lady. Rang around 11:07am Thursday 27th April. If their behaviour over the phone is like that, imagine their actual behaviour.Because of customers, you have a job. Not going there. Donot even deserve one star.

Rude older ladies at checkout. Grumpy unfriendly and made me feel bad for wanting a paper receipt! Saying they are not meant to do paper. Then when I gave phone number the receipt never went through? No record of purchase when going into other stores! Luckily noone asked to check. And also can't check if receipt was correct

THE WORST customer service team behind the pharmacy counter I have ever experienced anywhere. The Asian man behind the pharmacy counter (unsure of his name) had the worst customer service. Extremely rude and very visible on his face that he was annoyed by me asking a simple question. It seemed as if he was the supervisor (he was instructing the other staff what to do) I waited in line for a prescription and two people who were served after me got their medication before I did. I asked how long do I need to wait and he told me if I don’t want to wait 10 minutes then I can leave and buy the medication from somewhere else. I said good bye and walked away and he said CYA with no professionalism and in such an immature way. Chemist Warehouse HR Team, Please train your staff how to answer simple questions and to answer rather than react with emotion, regardless of how busy it gets. This male was on shift today 30.06.23 day time around 10-2pm.