Goodlife Health Clubs Balwyn

This is a cosy gym that's full of a great bunch of friendly staff and relaxed atmosphere for all ages and gym abilities. You won't feel intimidated and its a great place to get into exercise and feel good about yourself in a relaxed environment. I recommend for all people.

This has got to be the worst gym I’ve ever been to and experienced. The customer service is awful. I was forced to pay an additional $250 late fee due to the gym’s inability to cancel my membership properly. They do not respond to emails and are horrific to deal with. Such a waste of energy and so frustrated with trying to cancel membership. Plus the change in hours without notification is so so bad

It is very sad that the gym has suddenly decided to change their opening hours without informing me (I guess I was not the only one) in advance. I chose this gym because of its location and initial opening hours till 9pm on Monday-Thursday (which was suitable for me to avoid peak times due to covid risk plus it allowed me to go there after work).But instead of offering any compensations, they haven't even paid back the overcharged amount when they've changed the day of the bank debit of fees and have deducted fees twice on the same week (no explanation was made if they will pay back later or not at all).9.99/quarterly coaching fee is also very unclear as they don't usually ask each member to conduct (no emails or notifications) counselling sessions with trainers. They have never sent me any reminders until I have questioned one of the staff at the counter. They simply deduct fees quarterly... For those who don't require personal trainers, these fees doesn't seem to make sense.I am very curious how the management have been treating their customers in this way for many years without being warned by consumer affairs?Please also at least maintain your equipment more frequently as I saw some of them were not in safe conditions (some of the codes on the weight machines were worn out, etc.) and were often broken. That could cause injuries on users.

I’ve joined this gym since 2013 and had mostly good experience with this club. It’s located close to me with walking distance - the gym floor area is bit small but convenient.Lately the gym suddenly changed its open hours without consulting or notifying anyone in advance. The open hours have been delayed at least half an hour each day, and closing hours have been brought forward 1-2 hours, on Thursday, Friday and Saturday.Due to work commitment I can only come to the gym later on those days but now can’t finish my workouts before closing.I’ve been told by the staff that there is no way to change it back.How disappointing and it is ridiculous to close the gym at 7pm on a Friday!

I enjoy the great community that has built up over the years. We come to Group Fitness to see our friends , work out together , share our life experiences and afterwards enjoy coffee at one of the excellent nearby coffee shops.

I enjoy the professionalism, ambience, and range of equipment at Goodlife. I have a PT once a week and train two other days. My usual time is mid-late afternoon (c. 4:00pm) and I find the gym modestly populated at this time which suits me.

My daughter & I share our personal training sessions with our PT - Cameron Neale. Cameron is the best PT in Australia - seriously, and while he really puts both of us through our paces, he is always bright, humorous and makes sometimes difficult training sessions almost a pleasure.Goodlife Balwyn is always welcoming at reception, spotlessly clean in both the gym workout area along with the change rooms and showers.I've been a client of Cam's & Goodlife Balwyn for 4 consecutive years and renewed my annual membership only last week as I would never look anywhere else.5 stars from me !

This is one of worse gym and customer service my husband experienced. We have email in writing and said that the manager will refund the money of membership due to health condition. They are not only not refund money and they charge extra 2 month membership fee. Even he can not go to gym. The manager change mind all the time and it is totally abuse customer' rights. When you join in and they will be nice and as soon as you join in, they totally change.

Gym is very dated. I was a member at another gym that was open 24hours day as I could only go late at night due to work/family commitments. Now that I am back after almost four years the gym has not changed at all. The equipment is very dated. The treadmills specially need an update as they are very inaccurate. The venue is also very small, so be prepared to wait in line to use some of the equipment. Lastly, 8am-6pm opening hours for the weekend is a bit lame. Reception staff have always been friendly. This gym needs to relocate to a bigger facility. Its outgrown its current one.

Great gym and facility. Please make it 24 hour access like most modern gyms. This is the only thing stopping it being 5 stars. Despite being a larger franchise it is a really nice community feel to it.