ResMed Brisbane City

I attended the Milton store to buy a Dreem2. They gave it to me in a bag. I get home and it's clearly second hand. Contacted Resmed online and they couldn't have been less interested. I'm returning the item tomorrow. Absolutely disgusting service so far. I'll update this IF they can redeem themselves. *** They replaced the device with an actual new one no problem so I'm happy enough. Pity I had to go to the store twice but things happen.

Well Done Courtney for Fantastic Information 28-03-2023!!!I know that I am good hands with ResMed Milton Brisbane, as I know that I will become well informed & educated on my new individual CPAP Machine and spare parts requirements in the future.The Sleep Team at Milton Brisbane Qld Australia deserve My 5 Stars.Steve H

Great range of products, great service and awesome staff.Michelle’s advice, patience and service was second to none.⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great custmer service and very knowlegable. Thanks to Courtney for the great info and support. Will be using you guys from now on.

Very happy with the help of everyone in the Milton store. Very friendly and knowledgeable. Thanks especially to Michelle & Andrew.Had to go back as Phillips Cpap machines have been recalled. The whole group especially Michelle did so much to help me decide on a new machine and mask. Well worth the effort to go there for help.

Waited for service for half an hour without being acknowledged in any way. The one person in the sales office chose not to call any of the numerous people I could hear out the back to assist. When he eventually finished with the customer before me, he chose to serve someone else who came after me. I was there with the intention of buying a new machine. Looks like I'll be spending my 2 grand elsewhere.

I purchased on line and picked up same day my new Resmed Airsense 10 auto with the Philips dreamwear nose cushion mask. Luke was amazing on the phone and the guys at Milton great. Machine works like a dream and the cushion is the most comfortable I have ever used. Top ranking all the way

I have spent thousands with this company over the years, I have purchased CPAP machines, masks, inverters and a heap more gear, but I had a problem with velcro coming off the head gear (it appeared to be glued to the fabric not sown), so rung them and was told that it only has a 3 month warranty and there was nothing they would do to help. Couldn't believe it would only be a 3 month warranty (It was very hard to hear them, they have an extremely noisy call centre), so emailed them and asked them, is this correct and does it meet Aust Consumer Law? Was told that yes it was 3 months and yes it meets Aust Consumer Law. I asked them if they would repair or replace my headgear and was told I will not be able to replace or repair this item as its 21 months old".Because of the service I had just received

Edward went above and beyond what was expected. I had talked to other people in the store but they were not as helpful as he was. Very happy with the service. Am purchasing a CPAP machine with this company.