Pacific Smiles Dental, Newstead

Found this place as an AHM member, which was a lucky move. Superb service from Dr Sharma with treatment & cost clearly explained. Friendly reception & good communication.

Dr Sharma speaks to you as if you were a special-needs child. I do not recommend.

Very disappointed in the service. Nothing against the dental work itself. I was running 5min late to the appointment. I’m walking around the gasworks center lost, trying to find the store. To have reception call and advise that my appointment is canceled while I’m just meters away. I was hoping reception was going to assist in giving me directions, instead got the cold response that they are canceling on me.I understand the tight schedules for appointments. My appointment was given away to the next person. Therefore that person’s appointment has left a gap. Instead of offering me that persons time slot, I’m outright canceled and rebooked. I acknowledge that the ‘late policy’ was clearly explained as part of the booking process. However… good service requires some flexibility.I’m feeling really quite defeated after that experience. To be in the area and on time for the appointment. But end up being late trying to locate the store. After the advice for cancellation, I was told of the location, I realize I’m just meters away. If only I thought to go around the corner a little more. Was a bit of a waste of time and effort.I’m not expecting a response. I’ve got another appointment scheduled, I’ll move on. But worth raising this feedback.My health insurance has a working arrangement with the Pacific Smiles franchise. There is no other competitor in the area, that has an arrangement with my health fund. If I had the option i would have chosen to book somewhere else. It’s just a very cold and clinical customer service experience.

Ive never posted a google review before but felt compelled to share the wonderful experience i had here. Dr Camelia was extremely thorough, informative and friendly. Overall a great experience. If you're putting off seeing the dentist, dont! Thanks Dr Camelia and Reeya for a great experience :)

I recently got a scale and clean from Dr. Kim. He was gentle, professional, and personable. I'm very glad to have found a dentist like Dr. Kim. Will definitely return here again.

I’m always looked after by the team here, and really love their no-gap checkups/cleans.I find their prices somewhat reasonable, but I have private health that covers most of it.Appointments are flexible, staff are friendly, and they really care for their patients well-being and comfort. I’m glad Newstead finally opened up as I used to travel quite a bit to my old Pacific Smiles Dentist.

This Smiles Dental opened in Newstead at end of June 2021. My wife booked for a clean and x-ray early July. $190. The female dentist treated her and said my wife had two teeth needing treatment and booked her to come back. No x-ray was shown to her. No explanation. Before the appointment we went to the office and asked for more information. The receptionist said two teeth needed refilling at $440. My wife accepted this and had the procedure. After the injection wore off she had pain in one tooth and gum which continued for over a week so we went back and the male dentist ground back the filling which helped a little but the pain stayed until we made another appointment the next week. We saw the original dentist. She put my wife in the chair and studied the situation and came to the conclusion that her work was ok but a crown next to it was the problem. It was not a problem before. She only went for a clean! Now she still has this pain caused by this dentist. She also charged $139 for this. My wife has paid $769 for what? She now has to get a compentant person to fix the problem. We will not be back.

Thank you thoroughly Calvin Kim because you were so thorough and dedicated to achieving a good result. I'm very happy.

I had wonderful experience today with Dr Kim, he’s definitely one of the best dentist I’ve ever had. He worked his magic with my fillin today, very gentle and professional. Would highly recommend him to everyone. Thanks Dr Kim!

I can't fault the team at PSD and Dr V Sharma is wonderful. I was worried about getting two needles in my mouth when having my fillings done but I did not feel a thing!! I was reassured all the way through the treatment and offered a rubber insert to rest my teeth on so I didn't have to keep my jaw open and uncomfortable the whole time. I would definitely recommend this dentist clinic.