Officeworks Fairy Meadow

Spent 30 minutes trying to get anyone’s attention so I could purchase a MacBook. No luck so left and price matched at JB-HIFI. Staff don’t care

Just spent ninety minutes in the store trying to print some photos before my daughter returns to the USA tomorrow. Nothing worked and it was a complete embarrassment of a service. Someone else in the Gong needs to take up the challenge of offering an efficient and accessible photo printing service

This is a great store. I had to take in a computer for a warranty claim this week but had lost the receipt. Ashish found the purchase record from last year in the system and was able to process the claim. Super helpful, great customer service. Very glad I bought my computer from Officeworks Fairy Meadow

Great store. Needs more staff. They're usually friendly but you can't expect them all to be when they're constantly being harassed by customers to help with the most basic of things.

Huge store lots on offer!!However completely lacks in customer service and basic training of new staff.Visited the store at obviously a very busy time with no one around to request help from.So I took the initiative to research my products at home.Returned later in the day and the store, it was definitely quiter! Sill no help on offer though.I managed to my products and continued to the register, the poor cashier's had no idea what was going on. There was no barcode on one of my products so the cashier asked me how much it was and was going to put it through. It would have been great if there was a product in my empty box! I told them that my product should be behind the desk. Of which neither of the staff could find and told me they were out of stock, and I could do a click and collect order.I told them not to worry as the website and amount of boxes that were there clearly resembled there was stock.Eventually I found a staff member on the floor who I requested help from. They clarified the item was in stock and got it out of the cupboard that was behind the cashier's for me. This staff member also lacked in customer service and leadership they didn't even show the poor cashier's where the product was. I pointed to the cupboard for them just incase they needed to find the product at a laster date! The cashier's did apologies for the mix up which I appreciate.I understand that its school holidays and young people are gaining employment which is great ! However the store needs to ensure they have support and a little extra training/ help/motivation from more senior knowledgeable staff.

I requested a comparison of two phone brands.,The sales consultant was arrogant and needed to have the last word. Patronising customers as ‘I know better” and “you know nothing’ is a dismal sales strategy. The most extraordinary sales encounter I’ve ever experienced.

Never print photos here again. I spent solid 1 hour 30 minutes for nothing. Paid for the services, the system didnt print.Tried again 3 times and finally it was printing. Waited again then the staff gave me blank photos. Wasted my time totally.

I went in for a few items, I got everything except the printer I wanted however I was told I can order it online and pick it up in store instead of paying postage.I also got 3 documents made into A3 size for only 90cents and it took about 3 minutes. Excellent service and the staff are knowledgeable and friendly.

Back to school rush made the store very busy today. I was picking up a click and collect order and there were some parts missing. I had been sent between 3 different staff members who advised me there was nothing to be done to resolve the issues before Manager Sasha assisted me. Thank you Sasha and Dragan for helping to resolve the issues despite how busy the store was. I appreciated your time and caring customer service