Independent Living Specialists - Wollongong Store

Having being diagnosed recently with some medical dramas that are debiltating and lifelong had me seeking some professional advice for the type of products and services that would be available to help deal with my problems ongoing.I found the store manager Nicole in the Wollongong store to be full of amazing product knowledge and she was incredibly friendly.Nicole applied her knowledge to my medical condition and made my enquiries as easy as could be.Nicoles expertise and her communication left no questions unanswered.Thank you Nicole and Indepnedant Living.

Lovely, knowledgeable staff. Very happy to help anyone that comes in

Received excellent service from Joy and Nicole. Joy provided all the technical details about the lift chair I was looking at and I felt very comfortable with my purchase. The price was fantastic. Will be purchasing many other items here as needed.

This store is a an absolute life saver when you have to take care of children with disabilities or elderly parents. They think of everything - love them.

Fantastic showroom ..Staff were amazing couldn't be happier with the service I received at ILS ..HIGHLY RECOMEND for any equipment needs

Very kind full transparency. Explanatory on all products thus turning us in the direction .

Despite having a good selection of aides and products , customer service here was woeful.Slow in-store service and processing of an invoice and payment, and impossibly slow on organising and confirming delivery, poor communication, lots of sharing irrelevant complaints about systems failing and shifting blame to suppliers, being vague about dates, and then, when we did finally manage to sort out delivery, the staff failed to brief the delivery crew about the number of stair treads they would need to negotiate to deliver a heavy hospital be.I don't know whether the fault lies with inadequate training or just hiring unsuitable personnel, but I cannot recommend this branch. Especially frustrating when purchases are being made on behalf of people who are frail or disabled.