Tony Bianco South Yarra

Girl who answers the phone at this store is beyond rude. I gave some leeway as I have compassion that sometimes people are having a tough day. But I’ve called twice, once a month and a half ago and once today and it was clearly the same girl and being awful is obviously her default state. I’ll have to go to another TB store because I honestly could not put myself through having to interact with this girl in person. TB I would recommend you rethink your staff

Thank you to the girls and manager at Tony Bianco Chapel St. They were incredibly helpful and apologetic when I took my faulty boots in to ask about repair options. Without hesitation the girls replaced my boots and apologised continuously. Good customer service goes a long way. Thank you ladies.

This is second time I’ve walked into this store to try on and buy a specific pair of shoes and had to walk out due to the sheer rudeness and arrogance of the staff. I’m glad to see I am not alone given all the other negative feedback regarding the service at this store.

I purchased a pair of sandals from Sydney, they didn't have my size so they ordered them from the South Yarra store to be delivered to my home. The shoes that arrived were scuffed on the sole and the right shoe was from the store shelf and stretched. I contacted TB and was told I had to return them to a store for a refund, which I did. The store I returned them to then put the pair I returned, into their stock to re-sell. I purchased another pair online of the same sandal online thinking they would be a new pair. A week later I received the new pair from the Broadbeach store and they were the same as the first pair scuffed on the sole and the right shoe was from the store shelf and stretched. I contacted TB and the final email I have from the customer service agent says that I can return them and quoted from the email response The soles of the shoes will just get dirty once worn anyway

The two girls you have working at your South Yarra store are unprofessional and rude. As soon as I walked in, they looked up and back down again, like they would rather nobody walk into the store. I tried on a few pairs of boots which seemed like such a bother to them, then told them I would be back. I really didn’t want to spend $390 after receiving such poor customer service. I decided to go back and purchase as there are no other stores close to me. I ended up wearing the boots for 3 hours at a 30th and the heel bent out of shape meaning I had to leave the birthday to go home and change my shoes as they were no longer safe to walk in. I felt uncomfortable knowing I needed to go back in for a refund and face these girls again. I showed the manager the boots and she abruptly questioned me and then went on to accuse me of falling over, putting too much pressure on the heel, or driving in them. None of which I did. For $390 I expect to be able to get years of wear from a pair of Tony Bianco boots. I honestly don’t know why you would still allow these girls to be the face of your brand, after reading several bad reviews, clearly I’m not the only one who has experienced this shocking customer service. After being spoken to extremely rudely with a condescending attitude, I was given a refund but what I expected was an apology for the poor quality of the boots and some recognition that this shouldn’t have happened. I will obviously not be shopping at this store again and can’t imagine it will be open much longer if this is how they treat their customers.

I bought a Kylie Choc Stretch Suede 9.5 cm long boots couple week back online and it was poor very quality for the price! It does not stay up and keep slipping off my thighs in a very ugly way. So it was very uncomfortable.The only downside is since I bought it online and didn’t had time to wear it around the house I wore it to a night out. To be fair even if I had worn in indoor it would take me walking around more than 30 mins for the boots to start slipping, and believe me or not the boots came with a fair bit of scratches out of the box. It seems like it has been tired on in store or something. Moreover, on the night out I wore it indoor just for couple of hours with in and out of uber real quick.So I went to get a refund or exchange the next day, explained to the store staff carefully and patiently but seemed like they didn’t believe me. And refused to at least let me exchange.To be honest, I believe you won’t really know the comfort and quality of the shoes (especially heels) unless you start wearing it outside for a few hours. Wasted more then $100 of my money because I thought Tony Bianco would produced and sell good quality product than those cheap ones online…..I own a $50 one from PLT. The same quality I would say. I feel ripped off :/

Great range of designs! The service is generally quite good and the layout of the store is minimalistic yet chic. However I think the shoes are slightly over priced. I do pay the price tag, but keep an eye out at the end of each season, the discounts are huge and the same style/slightly altered, will most likely be in the next season ;)

My recent visit for a pair of boots originally purchased of $400 from interstate due to unavailable size was shockingly disappointing!! Up to this day all sale assistants have been great however this time I was served by the store manager and I couldn't believe how rude, tense and defensive she was towards me - mind you I was calm and respectfully expressing my concern - without even asking any questions to understand my concerns and back story, she was just pushing back and to me it looked like she already made her mind up prior.And I am certain she even lied about the fact that all shoes in display of store are sprayed with conditioner!It is such a shame for TB to have such unprofessional manager leading a team specially at South Yarra boutique!

Fantastic staff, super friendly and helpful. Emily was great and customer service of the highest quality. Highly recommend!

Rudest sales assistant. Not friendly at all. Felt unwelcome and like she did not want me there. Will not be returning to shop at tony bianco.