Fone Express

Had a great experience here! My iPhone X screen was completely smashed I didn’t even think it can be fixed. Apple wanted $440 to fix and I lose my data. Fone express made my phone look brand new again for $279 and managed to keep my data! And they also have the best range of phone cases! Thank you for saving my phone and money =) highly recommend to everyone

Best phone shop for repairs and cases! Got my iPhone X screen repaired in 20 mins. Also got a great leather printed case for my wife. She loved it!

i always get great service here. Had a glass screen protector fitted about 8 weeks ago that began to peel away a cpl weeks ago. Finally got around to going in to get their opinion on it. They explained the issue, gave me a couple of options, and they just replaced it for me without charge.

These guys deserve 5 stars for sales tactics and 0 for service and honesty.In February I purchase a nano phone screen protector which the sales assistant guaranteed me I’d have no issues with. Given I spent $49 I wanted to believe her and gave her the benefit of the doubt and went ahead with the purchase. Her parting words were “ you can come back to me if anything happens”. Well, that was a load of empty promises. By June the screen protector started to come off the phone - it lasted 4months! I couldn’t go back to see her due to lockdown. I went back last weekend and was met with the worst service I’ve received in a long time. Granted the lady who sold me the product wasn’t there, however, her colleague (a male) was so rude he barely wanted to listen to what I had to say. He claimed the issue was a result of wear and tear. I’d accept that if it had lasted more than 4months and I trashed the phone but I didn’t! This guy was so disrespectful that he didn’t even give me the chance to ask if his female colleague was still around.You can buy a screen protector from KMART for $5 and from experience, I know it’d last longer than 4months. Also, there are plenty of phone accessory places around that you’d receive much better service at. Save yourself the time and money and avoid Fone Express.

Great customer service and professional stuff! Zac fixed my screen and it’s amazing. He did a really great job and is so kind and friendly. Will recommend to my friends!

I went there to get a protector for my iPhone 12 pro max camera and a case only for my shatter proof screen to have scratches all over it. There was a rude lady with absolutely no manners and did not help at all. She told me that she believes her staff member did not do that. I know for a fact that my screen was scratched there as the scratch only appeared after their service was done. I do not even know if this was considered a service. I am super unhappy with this and will never return. I was also told to go back to the place where i got my shatter proof screen from which was 10 minutes prior and accuse them of having my screen scratched for a replacement. She wanted me to go back and hold accountable of an individual who in-fact did not scratch my protective screen. Extremely rude. Extremely unprofessional. I will definitely spread the word of this incident. The two individuals were working here February 3rd 2021 at the time of 5:00pm. Thank you for nothing!

I am extremely impressed with the customer service i received as well as the product quality. Staff members guided me on which products will best suit for my phone and it’s protection. 100% Recommend !

I was sold a faulty product (phone case) by this store and had such a horrible customer service experience trying to get it fixed. They refused to help me at all, they were rude, unhelpful and refused to replace or refund the dodgy product. They told me to email head office who never replied to me. Horrible business. Such a scam.Edit: In response to your reply: I will not be removing this review and implying that I have been sending multiple messages after I sent ONE email that you asked me to send is defamatory in itself. Aligning with Australian consumer law your product was indeed faulty and threatening your customers does not change that fact. I chose to write the review after following your direction of writing an email to “head office” which clearly doesn’t exist. Attempting to bully me into removing the review is proof enough of the standards of your company. If you don’t like receiving poor feedback, maybe consider the state you run your business.

I unfortunately ran over my phone with a semi-truck and I went to this shop and the staff of Luke and Sebastian were incredibly welcoming and understand of my situation and their professionalism was of the highest degree. They not only fixed my phone up perfect with their low prices but they had a great chat with me about my phone and were overall the most incredible staff I have ever seen anywhere. Recommending to all my friends and family.