STRAND

Ordered a large travel luggage online for click and collect. Picked it up within 3 hours. Too easy.

Tommy Hilfiger is overrated, why do some many Sydney siders wear it? Every second person at the STRAND wears it.

Neither friendly nor welcoming or helpful

September 13, 2019, afternoon. A young fat female store clerk attitude is very bad. Ask if there are different colors of the same luggage. Ask if there is any new product in the warehouse. She is not willing to use computer query. Very negative attitude.If you have only one chance to visit this store. I hope that you will not meet this clerk. But the manager who met the next day had a good attitude. Should fire that female employee.

Hey, i'm Geraldine Novoa. I made an online order to pick up at the QVB store.When i got i went to talk to this lady that was at the desk and told her nicely that i was there to pick up my order, i even show here the email of the order and she started talking to me with a bad attitude, even raising her voice at me saying: 'ARE THEY HAND BAGS OR WHAT KIND OF BAGS!!! All rude. I told her in a calm way to please calm down and not talk to me like that because there was not reason to be like that and she kept talking to me rude: SO TELL ME WHAT IS YOUR ORDER THEN.I refused to kept talking with her and i wait until the other lady in the back finished her call and she refused to give me the email of the shop to send a complain.She even offered some discuount and apologize for ther coworker behaviour but i wasn't there for any kind of discount.If she doesn't like her job because it give her too much stress then she shouldn't be there because i work at costumer service every day in two different shops and not because of that i went and talk to her like i'm more than her that it is what she did. Treating me like i was nothing.I asked for a little of respect and she couldn't even give that. I can't even imagine how she treat the rest of the costumers thenAnd let me tell you this is a really bad marketing face for your shop.

My friend had a takeaway coffee cup in one hand which was almost empty. While trying to reach for a suitcase he spilled some coffee on the floor and immediately asked for some tissues from one of the sales guys. He gave us the tissue and my friend started wiping the floor to clean it. Then a sales woman came to us and in a rude manner told off the poor sales guy saying thats why you shouldnt allow food in the store". I was going to purchase a big suitcase

Non existing customer service in luggage department. Standing around waiting for help as there is one person behind the counter only. Gone up only 2 people behind d the counter serving, nobody on the floor to help. Went downstairs again suddenly the woman went to the backroom and I saw an Asian girl from upstairs coming downstairs. Just standing there. When I looked at her she did say can she help with the most serious face. Somebody tell her she needs to SMILE and BE FRIENDLY!! I told her don't worry and walked upstairs where I told alp this to an elderly sales assistant.Well....hmmmm. I walked out as I am n9r wasting time in a shop like this. I really need to get a luggage I was not there to waste my time.

Belyana has some amazing people skills and it’s hard to walk out of the store without buying something from her :)With my new “speaker” bag, look forward to it making my life easier.Best wishes, stay healthy, positive and full of energy!

1 star because there’s no option to give negative points!! The staff is very rude. (Staff with shift on Thursday 04/05/2023 - 1.30 pm)One of the staff spoke rudely, she might have personal issues but customer facing staff cannot get their personal problems get in the way with the customer in front. If you don’t feel like talking to customer take a break, no need to spoil anyone’s mood for shopping.Store might want to train the staff on how to be polite to customers. Not shopping at this store again for sure. Highly disappointed.

I’m a first time buyer at Strandbags. I was extremely delighted to be greeted by your salesman Mark, who made me feel more than welcome. I told Mark that I was looking for a suitcase, and he showed me the different ranges you guys hold. He suggested the Flylite Horizons, which I ended up purchasing :) I bought two full luggage sets! Mark went above and beyond with his customer service. I’ll definitely be shopping at Strandbags again! I wish more retail assistants had this level of professionalism and friendliness. Great job Mark!!