iHelp IT - IT Support Sydney

I had a great experience with iHelp IT. Marco and Bobby were very knowledgeable and provided excellent customer service. I highly recommend their IT services.

I have been worked with iHelp IT for many years. Marco and his team are both thorough and dedicated. Marco will go over and above to solve any problems whether they be major or minor. He is reliable and totally trustworthy with his advice. I can't recommend iHelp IT highly enough.

I recently worked with iHelp IT and I must say, their service is exceptional. From the moment I contacted them, their team was responsive, knowledgeable, and professional. They were able to diagnose and fix the issue with my computer quickly and efficiently, and their pricing was very reasonable. Their team also provided me with tips and tricks to help maintain my computer's performance in the future. Overall, I had a fantastic experience with iHelp IT and I highly recommend them to anyone in need of IT services. Thank you for your outstanding service!

So, I am completely hopeless when it comes to anything to do with IT. And, I am also one of those people who want it fixed yesterday! I came to be a customer of iHelp IT because my previous IT guru joined this company and I was very sceptical about the new arrangement. However, I am now convinced. Marco is fabulous. He's responsive, patient (definitely needs bucketloads of that trait!), doesn't give up when things are difficult and is there where I need him. I will recommend iHelp IT to my colleagues. Thanks Marco.

On Monday this week our office was flooded and was not habitable! We need to move 8 admin and sales people quickly to another location. Once the location was identified (one of the directors homes!) we unplugged our computers (apple iMacs) took some paperwork and chairs and moved on over!We plugged in our computers, logged into the internet and they worked as if we were back in the office. No issues with accessing all our programs and documents.As part of our contingency planning over the last few months, Marco from Ihelpit, has assisted us to move all our programs to online/cloud based systems....the accounting (Xero), marketing (TeamDesk), calendar/bookings (TeamDesk) and files to Dropbox being the main systems. Our phones were also moved to a 3CX internet system. All this eliminated our need for an onsite server!What a brilliant way to do business. We have two hours of slight interruption to our business while we physically moved equipment/people and then it was back to normal. Marco guided us all the way providing telephone and IT support while we all reset our phones to use our mobiles as our normal desk top phones.I cannot speak highly enough of Marco and Ihelpit and their support during this very difficult time. Our normal premises will be out of action for at least 2 weeks while we have carpets, desks etc replaced. But our business can function relatively smoothly in our temporary home!Thank you Marco and all the iHelpIT staff.

Marco from iHelp IT provided an excellent service in helping me through a quirky (and debilitating) set of problems that beset my Mac. He was responsive and professional to deal with, from initial diagnostic over the phone through to a remote support step and then assistance hands-on at my workplace. Throughout this process he was both thorough and quick (a good combination!) in progressing through stages of analysis and problem resolution, and he was thoughtful enough to take me through his thought process, with annotations. Good humour and diplomacy I could add as attributes. The outcome was a tremendous relief for me: everything set right. I couldn't recommend iHelp IT more highly based on this experience.

iHelp IT helped set up our new office from scratch, including the phone system under their My Cloud Phones business. They were extremely professional, fast and knew their technical stuff very well. They also took the time to arrange training for our staff and ongoing support under one of their iCare agreements which gives me access to all the IT support I need for a fixed, monthly cost. Totally recommended.

Marco has assisted our electrical business for many years, ensuring our macs are always working as they should. He is quick to respond and happy to troubleshoot, and will come out to site to solve problems when required. We would recommend Marco from iHelp IT to anyone looking for reliable and quality services.

Great, prompt and reliable team. Very responsive and they know what they are doing. A pleasure to deal with. We are a medium size business with office in NSW, Qld and NZ, the team at iHelp cover us across all locations with a superior level of service.

Marco and the team were fantastic and were able to help my IT issues the same day I called. I had multiple issues that just came to a head and it was affecting my business. iHelp IT were able to get me back up and running, and since then I have followed their advice and have built a great working relationship with them.