Fernwood Fitness

This is a warm and friendly gym, and whether it's Cathy the manager offering to make you a cup of tea on the way to her own, or the ladies at the desk welcoming you with a smile, you feel it from the moment you walk in the door. The creche was a huge logistical drawcard for me after having a baby, and I couldn't recommend them highly enough for other Mums wanting to take time for themselves and feel great. The gym is clean and has a great vibe about it, and it's easy to see that they've fostered a place for ladies to create friendships inside and outside the gym floor or classes.

Worst membership policy ever. I wasted hundreds of money on them. I haven't used their gymfor many months now and getting billed for nothing. They won't let you cancel membership in any circumstances. What's even more ridiculous is how hard it is to exit even when contract is finish.I am unable to go in person to sign the membership termination form so I asked the staff to email me it to me, unfortunately she said they can't do it that way. My contract was finished on 10 February, so until I can't sign the form in person I am still getting billed. What a terrible service. This company is all about money rather than helping with people's health and wellbeing.

Absolutely disgusted with fernwood at Belconnen. The manager is really nasty. I cancelled my membership months ago and they are still charging me membership fees. I have called them multiple times and gone in in person but still they try to stop me from canceling my membership. They call me to harass me about fees when I have not even used their gym since May 2022! I have emailed them and informed them they are are still charging me for a membership that I cancelled months ago, no reply. I’ve now had to distribute these fees with my bank. Fernwood is poorly managed and pathetic. I Would never recommend such a disgraceful gym.

Not the biggest gym in Canberra. Most manual equipment is broken, dirty & needs updating. Staff were working out on equipment when I needed them to help me on my first visit. I told staff in my induction session that I was not into fast paced aerobics classes. I was advised to go to the Zumba class because the instructor was so fun. I had to walk out after less than 3 minutes. I couldn't keep up & was so embarrassed. I would join Club Lime in the future.

It feels awful to write a bad review. However, the cancellation process is really hopeless. You have to schedule in a time to discuss your reasons with management, then management encourage you to stay on. I can appreciate/understand that, however I have paid the membership for years without any encouragement before trying to cancel.I was told no one knows the correct procedure as it frequently changes? Also that I need to follow up as it’s my responsibility that payments don’t continue to be deducted.

I sent a single message to enquire about a class I was interested in. It turns out they no longer run it (their website is out of date about it) but that hasn’t stopped them from spamming me ever since with “helpful” (sometimes daily!) phone calls and texts about all the other deals they offer. Even after I told them to remove my number from their system and stop contacting me, I’m still getting occasional promotional texts. At this point you couldn’t pay me to attend this gym and I regret the day I ever considered it.

The ladies who work here are lovely. Adele in the Creche is wonderful with the kids. It’s great positive environment.Can’t recommend enough.

Don't ever come to this fuxxing gym cause the manager wouldn't let you go when you want to cancel the membership and says that you signed the 1 year of membership when you actually haven't. She nagged me why I have to cancel it with really rude attitude. And they also stole my money over few months after the cancellation. Because they forgot". It happened to me twice as well."

Expensive learning experience ($450). Was talked in to a 12 month membership, unfortunately my 2yr old hated the creche (even with perseverance) and I needed to cancel the membership. It was like pulling teeth to get to cancel, my parenting was criticised, not professional at all.

The worst place ever , unprofessional at all and very bad management!!! People Be careful from the Hidden fees they will never tell you about until you join them and after that you start discovering the fees and simply they will say it’s not their problem!!! What a shame