Australia Post - Sunnybank Post Shop

Had my drop of parcel I was working fine with my local Auspost and I went to this one at Sunnybank as I’m around here, he told me I need to fix my printer… they can’t scan etc… keeps going on for long time that he can’t scan he want me to go home otherwise they can’t tracking… rude and unprofessional. Get yourself train probably before you told customer to go home and waste their time. If it’s working fine with other Auspost why it only not working on your scanning machine. Very disappointed and never come here again. Not even worth for 1 star.

This is post office staffs are friendly except one OLD MALE STAFF. Extremely rude, racism and impatience. I don’t know why how this kind of person will still keep his job in Aus Post.

The staff is terrible! We bring forms for kids passports they are returning us to fill new forms because we pressed to much when we filling them! We just go to other post and the accepted them with no question! Sunnybank post office staff are the worst ones!

Amazing service.Tracey the store manager helped follow up on non delivery and followed up to ensure item was redelivered with updates at each stage.Yes it's a busy store so there may be a wait at times, but that's because they provide passport photo services and international mail which requires a bit of time.

So many negative feedback! Post office should really change the arrogant store manager and listen to the customer! The store manager is so rude and lack basic knowledge about the service that they provide.

I went here for a passport renewal, and I had to go twice, because the first time, the photo was not correct. My first interaction was great. I don't remember the attendant's name, but she was helpful and generally just great. The second time, I was served by a lady who seemed to have an issue trusting me. Everything was a problem. The passport photos, the dates on the form, the age of my daughter, literally everything. It felt like she was making sure I wasn't cheating the system or something like that. I hate to say racist, but I can't think of anything other reason.

Very slow service and huge line to pick up parcels. I requested a parcel locker for my item, then after a week of the tracking saying it’s in Sunnybank, I called Aus post and they told me the lockers were broken. I asked how can I get my parcel and they just said that I’d have to wait for them to take to the post office. I asked where the parcel was they said in the post office but it wasn’t ready to collect as Aus post was waiting to fix the parcel locker. They have wasted an extra 7 days off my time because the parcel locker was broken and didn’t present any other issues. If I was aus post I would be telling people that it’s broken and giving them alternative options.

Pathetic is the only way I’d describe these mugs that work here. I’ve incurred a customs fees for sending a parcel overseas because they netted the wrong value of the parcel now pretending they don’t know anything

We had an amazing experience, the staff member was extremely kind and patient. We went there regarding our application of Australian passport, the staff who served us was Taini, she is an absolute legend she got everything done real quick and stress-free. Thanks to Taini she was extremely helpful and patient. going forward we will always go to this store.

I have always found staff very helpful. Jenny is amazing and very friendly. All staff very good.