Australia Post - Fyshwick Post Office

Super sad with the service. I bought something online and received the tracking detail on the 8th of December. It was expected to arrive in the ACT before Christmas (for gift). I realised I have to make changes to the delivery address (from post code 2602 to 2601), so I called the AU POST. But they suggested me to redirect the parcel on the app/website. I updated the delivery address on Monday (19 Dec). However, the tracking history showed incorrect address, in transit etc. I called again on Wednesday (21) and the customer service gave a note to the distribution facility about my case. AND today, Thursday (22 Dec) the status is Return to Sender. I called again and the customer service told me they can't do anything. They told me to call the sender and they can resend it again. For what??? Valentine's day??

Completely clueless and untrained staff. My express parcels to Queanbeyan would reach Fyshwick which is around 5 minutes to my address but they'd send it back to Sydney as it shows a NSW postcode. The postal staff is not familiar with their own locality. What a joke. lol

Young guy was great. Two old people working there especially the old karen-like individual is especially a problem and definitely should be removed from work. Very poor services, act like they have the high ground when they don't, and honestly not surprised that this place has such a publicly known awful reputation in this city. Please go to Mitchell Business Centre if you're doing lodgements.

My parcel has been sitting in Fyshwick for a week and was not processed or out for delivery even with multiple phone calls saying the parcel was urgent and that I’m leaving the country. Now I won’t receive the parcel because I won’t be here. Still using COVID as an excuse to be lazy and not deliver on time.

Ah, love it when I’m home yet the delivery person doesn’t call the intercom to check and instead I get an email saying I have to pick up my parcel from the post office that is only open during the times I work and, of course, closed on the weekend. Glad to see they still don’t care about their customers and the incompetence of delivery guys is at an all time high.

If there was an option for 0 stars thats what they would be receiving.. I will never work here again.. rude and inconsiderate people that alow work place bullying.. especially the manager!! Hence why no one like working here .

▪Staff are friendly▪Feel comfortable when walk in the post office▪Parking area is quite good

Please retrain your staff. I set my app delivery address to deliver in a safe place which is my front door. I have never had any delivery to my front door instead my parcels get stuffed into my mailbox even sometimes causing damage to the parcel. On a Friday I find a note to pick up a parcel from the Fyshwick store in my mailbox. I go to the store but my parcel is not there as it's pickup after 4. I tell them I will come back however the staff member calls the driver who says he would make it back before closing so I leave without it. I then get a message saying its ready for pick-up 15 mins before closing but cannot make there in that time. I check the website which states the Fyshwick office is open from 930 to 1pm on Saturday Great, I go back at 10am Saturday however they are closed. I check the website it says Saturday and it is the busiest time for the Fyshwick office yet they are not even open. I suggest you retrain your staff and update your website to better provide service.

Not the best post office to have residential post redirected to (noting packages from residential areas in Kingston, Barton and Manuka all have closer post offices and news agencies). The hours here also make it very difficult to get to around standard business hours.However, I was really impressed by the fact the staff were actually helpful to me. For some reason my package still hadn’t been delivered to the post office from a delivery run the prior day, and when I explained how difficult it had been to get there in business hours they kept an eye out for it and put it in a parcel locker for me.

My package has sat in Fyshwick for 2weeks and the date keeps getting postponed . I'm in a central suburb not the sticks . They admit they have my package and correct address. Yet nobody will explain the reason for delay !Useless !