Jackson Garden & Landscape Supplies

Very friendly and efficient. Great products

Very rude, poor customer service. They hanged up the phone on me while speaking.

Can be very poor service if you get the wrong person.Having spent around $1000 on various supplies at this place over the last 3-4 months, I've had generally good service. Today however came across an older blonde lady who I hadn't seen before.I explained the pricing of what I was buying (tubs of deco) had been assessed a number of times by different staff over recent months as $20 for 6 tubs. i only had 5 tubs, which weren't full because the deco was heavy, and she was suggesting she was going to charge $25. I explained that I'd done this a number of times and didn't understand why there was a difference. She then tried to assert the tubs were 40 litres (It turns out they are 25litres so her estimating skills are quite poor for person in her role) and she was going to charge me $50! I told her that was ridiculous and I'd put it back. Then she said no, we're about to close so $25. I was sick of the conversation by this point and agreed. She processed the transaction without pleasantry. I was glad to be gone and they have lost probably another $1000 from me in coming months and gained (another) middling customer service review.

Great service..very helpful !

Soil was filled with broken glass . When I let them know they didn't want to help and just said to sell it to someone else and don't tell them about the glass.They refuse to help get rid of the dirt and are fine with leaving glass out the front of our house.I try to meet them half way but they don't care about the customer at all.

Friendly helpful staff. We have bought much of our landscaping supplies here in the last couple of years. Easy to arrange local delivery too.

Very disappointed with the quality and service recently. My husband called to seek recommendations/advice for soil to put under our fresh turf. We were then delivered the lowest quality soil. Upon shovelling, we noticed shards of glass, cement and tiles riddled throughout the soil.When we called to inform them of the terrible quality the person on the phone blamed it on us as we got ‘the budget soil’. They then also said they they looked through their soil at their site and said they only found two little shards… so we were basically told we were lying.To make things even more disappointing, my husband was told (when he called up initially) that ‘the manager’ would come the next day to retrieve the rest of the terrible quality soil. They never came…. 7 days later my husband went into the shop and he was told to try and get rid of it on Facebook marketplace…Very disappointed with the level of service and quality of your products.

I was served by good helpful staff.Good quality bedding sand and papers.Would recommend them and I will be back again.Best WishesTom