Pandora Southland

I was quite disappointed if I’m to be completely honest. I ordered a charm using click and collect as a gift for my mom for Christmas. I hadn’t realised but she had ordered a charm as a gift for my aunt around the same time and she also used click and collect. When she went to pick up hers, they gave her mine. She told them it wasn’t hers and they said no it’s for “conry” and she realised they meant mine, she’s now seen her Christmas gift. This was all okay and honestly, having worked in retail I completely understand how these mistakes can happen. It was a bit disappointing but I wasn’t too upset, it’s an honest mistake. The real issue came in when I went to get the gift the following day. I explained that that had shown my mom her Christmas gift, and the person working just laughed and said “ I hope she didn’t order the same thing for herself”. I said “ yes but now she’s seen what I’m getting her for Christmas” to which she laughed and said “that’s funny”. I know that there’s nothing she could’ve don’t to rectify the situation as the harm has already been done but I think some compassion for the fact that they spoiled my moms Christmas gift or an apology would have been very appreciated . She was truly unapologetic. I understand that it’s difficult to cope on busy days with complaints or comments but I was honestly quite upset leaving pandora that day. I felt that my issue was swept under the rug and not at all valued, respected or considered. I love pandora products, I have ones marking some of my biggest mile stones, and generally shopping there is quite pleasant, but this incident had me leaving with a bad taste in my mouth :(

One of the rudest staff members I’ve ever come across! Very aggressive very condescending, extremely arrogant and not helpful at all. Kept speaking over me and telling me I was wrong, telling me that silver tarnishes. Google it she said. The reason my bracelet is black because they put black rubber spaces on the bracelet.???

I cannot speak highly enough of the service we encountered when Chelsea the manager at Pandora’s Southland.Chelsea, a bubbly young and enthusiastic lady served us with professionalism, humour and respect.Her obvious passion For the brand and the product was evident from the minute we walked into the store.Thank you Chelsea keep up the good work and your excellent work ethic.

Not good went in to get a charm and 15% off Birthday month. Got home wanted to change charm next day and buy another one. And Pandora said I could not have 15% off the next one as I already got the 15% off. But I said I haven't as I returned it. No help or understanding at all. So I demanded a refund. So now I have no charm and no15% off. Thanks for false advertising.

Excellent service very friendly staff , made gift shopping very easy

Went on a Saturday 4 weeks before Xmas and only 2 staff on. Lots of frustrated customers.

Wow the display is awesome you can't walk past without checking out the prices wow they're so moderate hey people check this store out at Xmas, Valentine's Day Too

I go here a lot. The teenage/young adult staff always have this attitude, and they look like they don’t want to be there. Very unwelcoming. They have given me several bad experiences here.I have done click and collect and redeemed eGift Cards in store. During both visits, they don’t even notice that I was waiting patiently for some service, and then gave an attitude when I was finally approached.This is very common here. The staff here used to be fine. But it’s now terrible and I dread going here.