Australia Post - Altona East LPO

I would do less than 1 star if i could. I cannot believe Australia Post allow this site to function and keep trading. It is beyond belief the state of the store not to mention brand damaging. The older gentleman behind the counter has been nicer lately however is far from capable to run a post office. His personal hygiene and projected frustration tells me he needs help. If anything Australia post needs to provide support, particularly in the merchandise department. I avoid this store at all costs although i find all my parcels going there and not to the other three locations in my area.

Currently waiting in the queue again with enough time to leave a review. If you love losing an hour to collect a missed delivery then this is the place for you. The organisation inside is a mess which contributes to how long it takes to find your parcel. Service is extremely slow and frustrating. I have nightmares when I received the notification that my parcel has been dropped off here. Every occasion that I have come here, I hope that the previous time was a bad experience and that this time will be different but no, I’ve consistently lost 30 minutes of my day each time I’ve visited this Australia Post.

Definitely avoid. I came to collect a parcel this morning and the man working there is absolutely rude and slow. I kind of feel sorry for him in a way; he needs more staff.I hope Australia Post doesn’t take my parcel here in the future.

Have always had positive interactions here. The man who is there may seem a little gruff but that’s not a reflection of the fabulous service. It’s a reflection of a really complex job with many demands. He has always gone above and beyond to meet my sometimes unusual requests.

I've dealt with Tony since he was over in wemberly ave. Speed may not be his strongest suit, but if you have collected a few parcels from him chances are he'll remember your address without prompting. He is overwhelmed at times but it doesn't help when the drivers just dump their undelivered parcels on him with little consideration that he will have to sift through them to find your one later. Aus post problems start at the top of the hill and naturally those problems will continue down to the bottom.

I'm surprised with some unreasonable, almost nasty comments here, especially those being critical of attendent's age. I know Tony for years and find his personal attitude and general level of service as more than satisfactory. He is always nice to nice people. Shop may appear untidy and a bit underconsidered, but the service is reliable and consistent.

The Gentleman behind the counter is a lovely person who greets me with a hello everytime i go in. He has seen me coming after the door is shut and always lets me in to collect my parcel. I can call the shop and ask if my parcels are there and he is always eager to help. Customer service is barely existent now days so i would commend this man with a Hello and a Thank you.

Old man needs to retire, you got to feel sorry for him. Grumpy, slow,, rude

TIME TO RETIRE! Super slow fix your store aus post