Tamworth Strata Management Services Pty Ltd

Lack of disclosure, lack of reasonable response times (happy to charge for follow-ups), and lack of service. After the discovery of overcharging of fees from TSM (that was kindly removed), upon questioning other fees they could not be specific in nature - a 'general thing'. These fees for our complex amount to thousands of dollars, and is a 'general thing' - the question is the reasonable internal process? Be aware TSM 'standard reasonable time frame is 2 months', but more than happy to charge fees to the strata complex for follow-up phone calls and emails after 10-15 days periods of communication (no receipt of email). In instances you receive in response it is in our Agency Agreement, but the fact here is that Agency Agreement is only given out upon request and two TSM get signed at the AGM's 3 months prior to expiry. What I witnessed at my AGM meeting was Gaye (owner of TSM) putting it in front of two individuals who signed on behalf of the complex who didn't read it (locked in for another three years). TSM a number of occasions in recent times will be quick to say they are short-staffed.Interesting response...Lack of ownership from TSM from the below response, and wide berth from now on.

Moved into my unit August last year, these guys have been very helpful and responsive with the renovations.

Gaye and the team at Tamworth Strata Management Services are extremely professional and friendly. They are always willing to answer any questions and provide a great service.I would highly recommend anyone looking for a strata manager to contact Tamworth Strata Management Services

Slow to respond, and ridiculous to have to ask to act on common sense"