The Cheesecake Shop Epping

We have ordered quite a few custom cakes from the cheesecake shop Epping, and each time they have been perfect. The team goes above and beyond to accomplish our vision and they look and taste great every time.

We had the worst customer service at this store, I usually shop at the south Morang store and have never had any issues but my sister purchased the cake this time as my daughters birthday gift and she went to the epping store. Upon arrival my sister called me right away because she knew I had purchased pastel colour balloons to match the cake colours.. she asked the lady if we could change the cake and pay alittle more as the colour is not the same as the one displayed online she said no we can not change it as it’s an online order. When you call you can hold these cakes without a deposit they’re not custom so the fact that we paid before hand and did the right thing backfired. The biggest disappointment is that when my sister argued that the colour is to bright and not the same as the one online or in there window currently the lady working there who later told us she was the owner and her name was Vicky said “just like when you see a Big Mac and than purchase it and it looks different to the photo.” I could not believe that the owner of a cake store had just compared her cakes to Mac Donald’s burgers. Working in the party industry there is no room to disregard a customers complaint when the colour is not the same this isn’t a slight change in colour this is a whole different colour scheme. We ordered a pastel blue this blue was electric, so bright! We had purchased all decor and balloons pastel colours to match the cake. Thank fully we were able to buy a cake from a cake lady on instagram who had a last minute cancellation that was pastel but that is the last time me or any of my family members return to that store. She was not at all sympathising with us and just so rude, not trying to help come to a medium. Her only solution was we buy a whole new cake so we end up with two cakes from her store. it was quite surprising to learn she was the owner.

Excellent cakes and wonderful service. They go above and beyond and are very thoughtful. Their gluten free carrot and orange cake was a hit. Highly recommended!

Amazing experience, Friendly and efficient service. Well done! Young lady working there with glasses and wearing black cap went over and above to assist as I was on crutches… a credit to the organisation.

I don’t really put the reviews but on this one i want to thank everyone in your shop who made most delicious amazing custom made cake for my son’s 6 month’s birthday. I just sent you random design in mail and what you created is far more beautiful . Your hard work is definitely speaking up for you. Cheers!!!!

The staff at The Cheesecake Shop Epping are so lovely and go above and beyond to provide the absolute best baked cheesecakes!! They never disappoint me and my crowd. Would 100% recommend.

Best cheesecake shop period!Always great service and amazing cakes everytime!