Paddy Pallin - Online Fulfillment Centre

Google had updated Christmas opening hours to 5pm a tad early, so when I rocked up at 4:15pm on a Sunday they were already closed ... But the legendary staff let me in, while they finished cleaning up, and I had a quick candy-store experience. I left with the pot-clamp-holder I needed, with some Christmas gift ideas for the fam, and very happy with their exceptional customer service. ++ @Charlie and @(Gary? I think?) who helped me over the phone earlier in the week too.

Drove half an hour to the store to try something on & was told by staff that customers are not allowed to enter store due to Covid. We’re 2.5 years into this “pandemic”. Get a grip. Will not ever be shopping here due to this ridiculous policy that this company still has.

Taylor from Paddy Pallin provided exceptional help and advice over the phone. She was knowledgeable, patient, and her recommendations were spot-on. Highly recommend her and Paddy Pallin for anyone in need of outdoor gear and great customer service. Can't wait to pick up my gear :)

This store offers truly exceptional customer service! We visited this afternoon because our son needed a backpack for his first high school camp early next year.Staff member Charlie helped us with the purchase. When we weren't sure what backpack we needed, he offered to look at the school's notice about the camp and advised us which backpack our boy needed accordingly.He explained that the backpack that he recommended was not on the shelves outside but offered to check in the storeroom for us. When he came back with the right backpack, he explained to us in detail about the different compartments and straps of the backpack, got our son to try it on and helped adjust all the straps to get the best fit for him, as well as answered all of our questions patiently and clearly.I would strongly recommend this shop to anyone looking to buy outdoor and travel gear. Thank you again for a most pleasant shopping experience, Paddy Pallin; and for all of your help this afternoon, Charlie!

Excellent customer service by Aminah (I hope I spell your name correctly) who let me try different shoes brand. Special thanks to Taylor who earlier today answered my enquiries about exchanging shoes in the Parramatta store.Cheers,Niko

Great service from the dude that served me (M) and also to the Lady that gave me tips about my trekking pole. Both are very helpful and have wide knowledge. Definitely coming back to this shop (Parramatta) in future.

As quite a few others have found out the hard way after traveling to the store only too fine out it's not a store you can browse our see anything it's a Wearhouse and you have to order online

I couldn't hope for any better customer service than I receive from this awesome store. Their customer service is outstanding, possibly the best I have ever experienced from any business. All the staff in the city store are so knowledgeable, helpful and lovely. They really care about their customers. For these reasons I always buy from Paddy Pallin (unless they don't have something!) Plus they post items in compostable packaging! What's not to love!

The team was so helpful today in doing my mandatory gear check for the UTA. Very friendly and very accommodating. I will definitely be back when my head is a little more clearer and more open to thinking about other things than a stupid long run :-)

This is not a shopfront, only a collections/pick up centre.Obviously order online and pick up here if it suits.M-F 9-5PM only