Star Car Wash - Richmond Marketplace

I put my car in at 10am for a platinum wash as well as a mag wheel detail and polish. I was told to come back between 11:15 and 11:30 so I went back at 11:15 and it wasn’t ready yet and then back at 11:35 and got told to wait 2 minutes which was fine, I didn’t mind waiting. From a distance the car looked okay but as I got closer I realised there was a scratch on my left mirror, the windows weren’t washed properly, the drivers mat wasn’t vacuumed, the boot handle hadn’t been cleaned, the front of the car hadn’t been washed, and overall they had done a poor job. When I asked what had happened to my mirror I was told that it is scratched and I said yes I can see that what happened, to which they said I don’t know it must have already been there. I know for a fact that it was not there before, I told them this and they just shrugged and told me they couldn’t do anything. It is very disappointing as it is still a brand new car and I take care of it, I would not recommend going to this place as they simply do not care. That is $82 very poorly spent.

This was daylight robbery clean & simple. The one & only reason I took my car to get cleaned here was because my kid got carsick and threw up in the back seat before we could get the car stopped. I turned up to the car wash and said 'My kid threw up in the back seat, the outside can be a basic clean, but I need the inside cleaned really well.' I was advised that was no problem, told to pay at pick up amd wasn't advised of a price. Over two hours later I go to pick up my car and was advised they didnt realise there was vomit in the car, they hadn't cleaned it and would be an extra $150 if I wanted it cleaned. Obviously I was a little irate as I never would have left my car there if the vomit wasn't being cleaned up as that was the ONLY reason I took it to the car wash in the first place. So not only was the service not provided as promised additional damage was caused to my vehicle - new scratches on the doors. DO NOT TAKE YOUR CAR HERE!! It is a complete rip off, if I could give a negative rating I would.

Car had been unused for 2 years- very dirty inside and out. Star Car Wash did a fantastic job for a very reasonable price detailing the inside and washing the outside. Looks amazing!

Just picked my car up after a wash. The result was incredible. It was literally cleaner and shinier than when i picked it up brand new from the dealership. I couldnt believe it. The tyres particularly were pristine. Amazing service

Had my SUV Detailed. They did an excellent Job. Would definitely recommend and use them in the future.

Cannot recommend these guys enough. We brought in our car which hadn’t been vacuumed in an embarrassingly long time, and was in desperate need of a wash after having to park under trees for the last few months.We got the platinum clean and for $62 our car looks brand new. We have a toddler who eats in the car and is leaves a trail of sand wherever he goes, yet our car looks absolutely brilliant.

We have use this service many times and were really happy. Today was the opposite. Not only demanding higher prices but demanding pay before inspection. The job was appalling! I am extremely upset. I could have cleaned the interior myself and would have achieved a better result. Disgraceful. Maybe new people?.....