Services Australia

Stars.....? if I could give the no stars I would! Its literally impossible to sort out an issue over the phone. I cant even get hold of someone to speak to. It gives me irrelevant options and then hangs up. The app has changed and doesn't work. The system is an utter disgrace!! I feel sorry for anyone on CTlk and also the poor employees. What an embarrassment.

Adult son homeless in WA since Jan 28 when separated from his abusive partner. CLK cut him off NSS as he didn't know his jobsearch exemption ended on March 19th. Was travelling with 20 month old son across Australia by car -now he is stranded in the middle of nowhere with no money & he can't get through to a CONSTANTLY ENGAGED Participation Solutions Team"( I have tried all day from home & he has tried all last Thursday and today - constantlay engaged. ) CLK tells him he CANNOT have his payment restored until he contacts that team OR gets a new medical certificate. From where

An hour on phone trying to call the number the mechanical voice gave me, no answer, constantly engaged. Must be quicker to visit the office!! Why is the system designed to make people get angry and then visit an office in person? No wonder they need security guards!

Why are they so awful and undeskilled? Why? Twice we have been there to do get our Medicare card and with out checking anything they just gave us a form to fill up but actually our card was ready and sent to the wrong address! We found this information whe we called Medicare aus. Why Tasmanian gov services stinks? Why?

Almost a month ago, requested for a health care card renewal at Rosny park branch. A young male staff processed whole thing. He checked all my information, gave me a temporary issued paper, took away my old card.After 3 weeks of waiting, I still haven’t received anything. So I backed to there and asked another staff to look into it. Turns out, my request wasn’t even sent off, wasn’t even registered on the system.

Can only say FANTASTIC, service,could not fault at all.

How hard can it be to actually talk to a human being.Sick of being fobbed off by a computer

Called three times. Average waiting time is 25 minutes. And never get a human to answer you.