RSEA Safety Fountain Gate

Great workwear. I bought a shirt and a jacket but the service was very average. I went in two seperate times and I needed help. The staff stay at the register so i had to walk down and ask for help with a size and its a huge store! Then once the lady found it she proceeded back to the counter. It appears they are understaffed ? Huge range of workwer but they need to work on customer service.

Worst customer service ever, five of them just standing around not doing anything acting like you don’t exist. Not one of them came to offer help when trying on clothes. Will never be shopping from here again. Someone tell that old white guy to put a smile on his face.

Ordered size 8 boots online that were shipped from the Fountain Gate store, I received a left size 6 and a right size 8.

Took work boots back after wearing for a day as they didn't fit right. Used their 30 day comfort guarantee but turns out the shoes you return aren't donated to charity...they're thrown straight in the BIN! They were perfectly clean, only having some creases in the leather from being worn (once)! But I was informed it's company policy to throw them away! Absolutely disgusting practice and will be boycotting. Shameful company.

I frequently shop here for work bits and pieces and everything is so easy to find and the staff are so helpful! Particularly tiarnii who always has a smile on her face and is happy to help find the stuff I need! 5/5

The service isn't bad, it's non existent.

If only there was 0 star ! TERRIBLE service from the older lady today. There was a limit from the company. She came around and ask why I was picking out the exspensive ones. She pointed to me to the cheapest clothes because of my limit. I said I have my own money to spend." She said "You can't take the good ones". Word for word ! So I said "If you don't want to sell it to me

I went there and bought work clothes.You can find great quality safety and work clothes. And also I became a new member of the Rsea. They have discounts for their members.

Came in to the store saturday and Had the best customer service from Laura (I think, blonde lady with glasses) she went above and beyond. Nothing was too much trouble for her. She helped me find the right pair of shoes for myself and my boss. Couldn't recommend her more. Thank you so much for all your help will definitely be back.

Absolutely outstanding customer service. I had just come out of hospital & needed to get a couple of items for my Husbands Birthday. I spoke to Tara on the phone, who found the work boots I was looking for, and put them aside for me to pick up the next day. I also asked about my Husband’s favourite work shorts, as I couldn’t find them online. Tara advised it was a discontinued line. Upon pick up in store the next day, the make staff member was friendly & helpful, and when I approached the counter, he advised that Tara had also put some shorts aside as after the phone call on the previous day, she was able to find a pair. I was astonished! You don’t often get great customer service like that! Tara didn’t just leave it at that when our call concluded, she went above and beyond in search of these discontinued shorts, and put them aside for me. Thank you Tara, and the rest of the team at RSEA Narre Warren. I really appreciate all of your help.