Mark Hocknell

I have found Mark reliable and clear in all his interactions. He is a real expert in helping businesses understand the importance of 2-way value exchange between their customer and the business.I have worked with Mark on many occasions over the years and found his approach to customer engagement and centricity refreshing.He is a passionate collaborator that is generous with his time and knowledge. When my customers require expertise in Measuring Organisational Performance (PuMP) or reviewing their Customer Engagement Architecture, I always look to Mark for support and advice.I am really looking forward to Mark's upcoming book 'Profit by Design' that will allow him reach more people and organisations.I highly recommend Mark.