Human to Human

On a personal level Michael is one of those people who, when you leave a conversation with him, makes you feel so much more energised and inspired in whatever it is you're pursuing. He really takes the time to listen, digest what you're saying and give incredibly thoughtful and helpful replies.On a professional level, Michael is very knowledgeable and forward thinking in his approach to marketing Financial Advisers. We invited him to speak at our event for Financial Advisers earlier this year and he was a fantastic addition to our panel! His knowledge and ideas on the value and ROI of podcasting, finding the social medium that works for you and how to test if your marketing strategy is actually working was second to none and he had plenty of client success stories to back it up. Thank you for all the work you do with advisers Michael, the industry is very lucky to have you!

I have had the honour and pleasure of knowing Michael for many years from a personal to a professional level and I cannot speak highly enough of him. He has a friendly approach and is energising and fun to be around and he will leave you feeling not only happy but motivated as well. He is patient, calm and collected and has the ability to simplify any scenario or process to give his take / advice in order to get the best outcome. Well done my friend, love your work!

Working with Michael from Human to Human has been a godsend to our business. Whilst the list of achievements is long and varied, I think the biggest nugget of wisdom has been his introduction of OKR’s, to assist with our strategic planning process.This system of 90 day sprints has created a clarity and focus that the business had previous struggled with. Michael recognised the rapidly changing nature of our business and created a model that was nimble enough to meet our needs. As a result the team are more engaged, have clear accountabilities and each area of the business understands the contribution they play in achieving the bigger picture.If you are seeking a business coach who will support you to create an efficient, streamlined and values-based approach to business, then I would highly recommend you engage Michael Back of Human to Human.

I worked with Michael for over one and half years. When I started working with Michael, I did not have a consistent client onboarding process, I wasn’t focusing on the client experience, and most importantly I did not fully comprehend the pain points of my clients and the value of my advice. Working with Michael has transformed my business, my mindset and the way I communicate with prospects and clients.Michael is full of great ideas to help me with my marketing, operations and client service. He is very approachable, down to earth and truly wants to help me succeed in my business. Over time he has become a friend and not just my business coach.I would highly recommend Michael to anyone looking for a business coach who can challenge their thinking, offer great insights, transform their business, and help deliver a world class client experience.

I had the pleasure of working with Michael on rolling out a team-building activity at our company retreat. The team building activity has added immense value which has helped our remote team connect with each other by sharing personal experiences through practicing being open and vulnerable.Michael has been very helpful throughout the process by providing detailed materials and coaching me to facilitate the team activity. Overall our team thoroughly enjoyed the experience and I can see that the team dynamics have improved greatly from the team-building activity. Thank you for your help, Michael.

Coaching with Michael Back far exceeded our expectations - in fact, we would go so far as to say it has been the single best piece of learning and development we both have ever received. It is a truly transformative experience.Michael is the best business coach and a seasoned leader. Working with Michael is like a weight lifted off our shoulders and a jumble of ideas being simplified. We find clarity and a newfound enthusiasm for our businesses every time we speak to Michael and he has this knack to say just the right thing at the right time.We would totally recommend Michael and feel very grateful we had the opportunity to work with such a genuine, honest, loyal, committed human that is absolutely amazing at getting the best out of people personally and professionally

I have worked with the Human to Human team for nearly a year now in my role as Director and Owner of Air Accounting. What started as a small project around Google strategy quickly evolved into Michael being engaged as an ongoing adviser on the business’ Content, Media & Award Strategy.The impact Michael and his team have made to our business is there for everyone to see. In just under a year of working with Michael our business now has over 60 five star google reviews, we’ve been awarded Boutique Firm of the Year, as well as being recognised as the fastest growing accounting business in the entire Asia Pacific and 48th fastest growing company in Australia.Michael’s contribution to our business’ strategy and execution has, and continues to be, of great value. So much so that I have already referred clients of mine to Michael who have experienced similar results. I highly recommend Michael and the Human to Human team to any business owner looking to improve their ability to execute on their strategic objectives.

Michael's deep knowledge of client experience is the reason why we have and still work with Human to Human after 4 years.He deconstructs the complex and delivers insights that directly move the needle. Measurement is first and foremost to him. This was quite refreshing when many before him considered customer service to be somewhat 'hard to measure'.The fact that we are a group of Hotels and Motels just shows how transferable his knowledge is. Our customers reviews outpace our competitors by 2.5 to 1 and average score is 15% higher.I can't recommend Human to Human enough. Thanks, Michael!

I have worked with Michael over the last two years. Michael is an amazing human and has been a pleasure to work with. He has helped clarify my business goals and develop a plan to take my business to the next level.

I’ve known Michael for many years - he’s a great operator and great person. Really understands the needs of his clients, and can assist you better understand and build stronger relationships with your clients. His presentation at the FPA Masterclass this week was excellent and provided some simple, yet practical ways to make the things we do for our clients easy for them to do business with us. Michael will make a difference to your business!