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Optus Forest Hill Shop 113 Forest Hill Chase Shopping Centre, 270 Canterbury Rd, Forest Hill VIC 3131

Optus Forest Hill





116 Reviews
Telecommunications service provider,Cable company
  • Tuesday9 AM–5:30 PM
  • Wednesday9 AM–5:30 PM
  • Thursday9 AM–5:30 PM
  • Friday9 AM–5:30 PM
  • Saturday9 AM–5 PM
  • Sunday10 AM–5 PM
  • Monday9 AM–5:30 PM




Optus Forest Hill Shop 113 Forest Hill Chase Shopping Centre, 270 Canterbury Rd, Forest Hill VIC 3131




About the Business

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Contacts

Website
http://www.optus.com.au/
Call Us
0370228375
Get Directions
Shop 113 Forest Hill Chase Shopping Centre, 270 Canterbury Rd, Forest Hill VIC 3131
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Hours

  • Tuesday9 AM–5:30 PM
  • Wednesday9 AM–5:30 PM
  • Thursday9 AM–5:30 PM
  • Friday9 AM–5:30 PM
  • Saturday9 AM–5 PM
  • Sunday10 AM–5 PM
  • Monday9 AM–5:30 PM
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Features

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance




Recommended Reviews

P Hefner
13.10.2023
Optus Forest Hill
This is not my first visit, but the same experience. 1 or sometimes 2 staff working while another staff member walks around with a clip-board taking names.. why do you need a store-walker ? You can just have numbers like they do at Deli counters .. 3 staff members should = 3 people working .. staff are competent, it very limited with what they can/are allowed to do. Anything complex, they just tell you to ring help desk or raise a complaint..
Shanti Lieversz
12.10.2023
Optus Forest Hill
The worst service ever! Came to check on my cousin's mobile as it's not working after the breach. Only 2 staff available & both tied up with customers for over 30 mins. Another Came into store after a late lunch I presume, & went to the back office & never appeared again - it's 3pm. Who keeps a tab on these employees. Tempted to switch to Vodafone
Danika Sanderson
29.09.2023
Optus Forest Hill
Very busy so we made an appointment to come back the next day. Jonathon (Jon) was very helpful, set us both up with recontracts for new phones. Very thorough. Best to make an appointment at the moment, many walk ins and not enough staff.
Bix Man
11.09.2023
Optus Forest Hill
Please train your staff on what customer service is about. Wasted my 1 hour.
Tony
11.09.2023
Optus Forest Hill
YES - For good customer service from Gracie at OPTUS Forest Hill
Claire Bria
09.09.2023
Optus Forest Hill
We went in for a new phone + plan and was very fortunate to have a nice bloke called Tommy serve us. He was friendly and patient in explaining everything to my husband and I. Luckily, he was very knowledgeable and answered all our questions in depth and overall, was very quick and efficient with his work. We will be asking for Tommy next time we drop by!
Paul Liu
07.08.2023
Optus Forest Hill
I am so happy that there is one staff called Tommy. He is very friendly and helped us with Apple product with lower price than all other Telstra.
Malcolm
25.07.2023
Optus Forest Hill
The customer service person was unable to communicate, the elements of different phones when I asked questions like is the phones locked to the optus network he seemed to think it was a silly question. I asked can I transfer the information from my old phone to the new phone, he said no. After I spent about 10 hours transferring information and contacts I found the phone had a program to transfer everything which took about 5 minutes to start and 10 minutes to run. I was very disappointed.
George Wu
19.07.2023
Optus Forest Hill
Staff didn’t even try to help to look up if the requested item is in stock in other stores
Rita Daly
19.07.2023
Optus Forest Hill
Thanks very much Optus, Forest Hill. I called there today with a problem. I was told by a rather unpleasant lady that I would have to wait about 15 mintes and that she would call me.I am still waiting for the call 60 minutes later. Great service.No stars.

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Shop 113 Forest Hill Chase Shopping Centre, 270 Canterbury Rd, Forest Hill VIC 3131
Optus Forest Hill