Ocean & Earth

This shop used to be packed with stock...and customers, not anymore. Way overpriced, even the clearance racks are full on surf shop prices, try clearance price $55 for a pair of boardies for a 2 yr old...lol yeah right

1. Poor customer service.2. Overpriced.I have loyally shopped at ocean and earth for over 20 years and spent thousands $$ over that time (boards, SUPS, wetsuits, clothing), from when the shop was in the factory behind its current position, you had to snake through lines of bins and Whale was out there interacting with the customers. I liked supporting local, and was proud to see O&E gear when I am away from Sussex.I am happy to see the success of the business but it is sad that the changing of staff and shop that signify its success does not look after their long term loyal customers. Today I bought 2 boards, leg ropes and cover only to be told that there was no money in this gear and that they do not do package deals - i am sure i could have got a better deal elsewhere, in hindsight I should have walked out but I still had some loyalty to the place. Not anymore, next time I want any surf related gear I will be stopping at Natural Necessity in Gerringong, from experience Kent and the family there look after their return customers.

Love coming here every time we visit Sussex inlet. Excellent deals to be had if they have your size, mostly find the smaller sizes avail for women or super large for men. Picked up some good winter beanies, rash shirts and men’s T-shirt’s today.

Absolutely fantastic service. I ordered my travel cover on Monday morning and I had it Tuesday afternoon and I'm in Newcastle. Cannot recommend O&E more highly.

Absolutely beautiful people, exceptionally helpful, had exactly what I needed and so kind and supportive of my crazy journey and adaptions to the worlds tiniest camper car driving and diving the circumference of Australia as well as keeping me warm after diving : you guys are legendary!Highly recommend... support local and fantastic quality equipment !

Love my 8 ft foam board. Much lighter than other brands. Handle on the side is very useful, as are the markings on the board. Good service and appreciate the option to return a product bough in error.

Came in for the first time about a week ago, the size of the store was good with some great bargains, but the sizes were limited and better suited to fit size 8-12. The staff on duty were overall friendly when I was being served at the checkout, but I did feel very uncomfortable being stalked every time I looked at something. I understand they were just doing there job and as I work in retail myself, I understand theft is a big issue in retail stores, but as a paying, decent customer I was getting quite uncomfortable and agitated. Maybe make it a tad more subtle next time?

This was my first time purchase with this shop and they sent me defected item. Further more they didn’t respond since I asked them for replacement, which sounds fair. Just ignoring.LITERALLY MOST AWFUL EXPERIENCE I’VE EVER HAD, DO NOT RECOMMEND DEAL WITH THIS SHOP!

You've changed.This used to be a favourite place for the family to stop while enjoying holidays on the south Coast to update our swim wear and summer wardrobe. The last few years have been drastically disappointing. Limited colours, range and not a single bikini top over ladies size 10. No patterned clothing. All block colours.I'm breaking up with you.