eQuaria Ponds

Unprofessional and unethical. Wanted to by an automatic fish feeder. I first made a phone call to enquire. The woman checked and said they had two, one at $174 and the other at $54. I paid the store a visit to check them both out. A young lad served me. I was shown one priced at $54 and the other at $84. Both had prices marked on the boxes. I said I would have the $84 one. Was just being told by the young lad serving me that the box was a bit shabby. Suddenly a woman appeared out of nowhere saying the price was $174, as the replacement price, to her, for this particular feeder had gone up, and if she sold it at the $84 marked price now, she would go out of business. I looked on line on my phone and could see far cheaper prices for that feeder all over the Internet. I pointed this out, and the woman said we don’t price match and ours is available now, and if you want to buy from the Internet you will have to wait for it to arrive and it could come through the post damaged. She said, if you want to buy from the Internet then I am happy for you to do so.. I was flabbergasted with the attitude, and the way they had tried to sell old stock priced on the shelf at $84 for $174. I said i would leave it, and walked out of the shop knowing if they speak to their customers this way, and treat them this way, they will be driving themselves out of business. I sat in my car googled, to find the same feeder at a fraction of the price just 15 minutes drive away. So off I went to collect. I will never go back to this Gosnells store again. Reading reviews from others on here, I can see that my experience was not unique.

Exceptional service from a local family ran business, top quality fish with new and exciting products coming into the store almost weekly! Definitely one of the biggest and most competitive marine, tropical and cold water aquarium specialists in Western Australia.

Tried to buy something on their website and it said pond products were pickup-only. No worries. Except google maps doesn’t have their address listed and the only reference I could find to *where their store is* on their website was ‘Gosnells’.Please put your address on google maps and/or the ‘about’ or ‘faq’ or ‘contact’ page of your website.

“Perth’s best pond shop” far from it, I went in there to purchase a few new fish for my pond only to be talked down to and told the fish I wanted where unsuitable for a pond and they refused to sell them to me, little did they know I actually work at a fish/pond shop+ pet shop. The fish I wanted we keep outdoors all year round where I work with no issue at all, I thought I would go support a local business near my house but they lost a sale and a future customer

What a beautiful place to share with your family, such beautiful colors n amazing fish n all the things you could need for ur the awes tanks!

We went to the shop today to buy pond sponges for a pond filter and were told they didn't sell them separately. They weren't in a pack of 3 they ended up costing $75 because they don't sell them separately when we only wanted 1 .The young chap that was working there didn't help us at all and we found that the shop had a very stale odor with no customers in there. The store is not a patch from the previous owner. We would not recommend this place to anyone who asked. I'll be going to a different shop from now on.

Be ultra careful doing business with these guys.purchased 4 x tanks - waited over 2 weeks to become available which was fine - then was given a days notice to collect, which I couldn't as I was away.Kindly they offered me a refund, which I accepted.however another 2 weeks has passed and still no refund and now they wont respond to msgs.Buy at your own risk.

Very helpful staff, answered any questions I had and gave me great advice. Can be easy to miss when driving down the road but is a good place to go to for general fish supplies and water testing. I enjoyed looking at the fish there such as the eel (which looks like one of the store's display fish). Got a fish reserved which I'm excited to get.This place is local for me and I'll be sure to see them more often. :)It's a shame that some people leaving reviews here are not so understanding when the shop is busy rearranging and restocking.

I went in to the shop with limited knowledge on what I wanted. Spoke to a lady who was extremely helpful she worked out what I needed for a backyard pond provided a quote and even adjusted it to make it cheaper. They provided free delivery and followed up with emails to check I had everything I needed. I would definitely recommend them and will be going back to purchase fish when I am set up.