Australia Post - Narre Warren South LPO

Staff is quite unprofessional and not friendly at all, Went there for passport although there were more than 15 mins but she refused to take our applications although we were with 3 small kids and she even didn't bother to start the application process or even didn't look our forms although we waited for almost 10 mins in the que. I must say that staff is very unprofessional and rude. Next time we prefer the other post office and never ever visit the post office again. Staff is arrogant and I also noticed that their behaviour is different with other nationalities because she was talking to us like we are asking for free passport services

The most rudest staff ever all of the staff are rude and disrespectful I went to the post office twice in a day and both the employees were rude and racist. Before me was an Aussie man she was talking happily to him and even laughing and when I went to her after 20 minutes of waiting in queue her attitude just changed and was talking very rudely and disrespectfully. After a year of complains there are more complains what is happening with management if you want a workers with better attitude give me a call, I would be grateful to replace those rude ladies

I waited with my baby to get my sons passport application done. A lady name Sharlene wasn’t helpful at all she turned me around twice and i had to go to another post office to lodge my sons application. Aus post at Thompsons park helped me out and they were super fast at it. I will be lodging a formal complaint soon for unfair treatment.

My review is from visiting this store a few months ago.. I have not forgotten. Loud, rude staff.. one woman in particular.. probably the one most people are complaining about, was speaking very condescendingly to customers. If you are ethnic she tends to speak louder as if they're not understanding her and it's aggressive. I watched her speaking down to a man who had come in to have a passport done and apparently it was too late. It's the sort of thing that makes you cringe and want to help the customers yourself.

Really disappointed with the service here. My wife and I went to get the passport done for our son. A lady named Sherlene said they cannot accept our forms today just because a witnessed hasn’t signed this is fine we got it done in an instant and returned back to the post office. She was very reluctant to serve us you could see that in her demeanor. Then she told us she can’t accept the forms because the photograph is of not good quality. I believe this is upto the passport office to decide not aus post. Three hours later at Casey we Then went to Thomsons park aus post and lodged the application within 30 mins. The photo quality issue was raised but we agreed that if it’s not upto standard we would send that again if passport office requests for this. So disappointed the treatment we got from sharlene cannot be described by any other word than RACIST. Avoid her if you want your passports processed

I personally have no issues with this LPO. The staff are almost always abrupt and slightly rude at times but they get the job done which is more than sufficient for me. Having worked in Customer Service myself I can understand why they can be abrupt at times likely due to the almost constant flow of customers and the type of customers they get, I have been there countless times when people try to post things in Woolworths plastic bags or try to return Amazon items without any labels or anything, so yeah it's usually user error not operator error and I'd probably get abrupt quick (As the operator) if I had to deal with BS like that too.

Absolute waste of time.Went to the post office, the line was outside of the shop, then got to the front and the lady told me I can't print this

The customer service I received today was APPALLING , I’ve never witnessed a more rude staff member, she literally didn’t even look at me or acknowledge me. Extremely abrupt and clearly needs to be educated on basic customer service, and literally being a decent human being, I bet her name was “Karen”. Never coming back, Australia post do better. Terrible experience!

Will never be going back to this store again.Staff were incredibly rude and did not seem to want to help me. They were not eager in answering my questions or giving me any information that I required.Find a different store!

Customer service here, is awful. Possibly due to there being no competition for our local post office, the staff are rude, arrogant, & disrespectful. It's not like customers can go around the corner to another business offering the same services, so staff just don't give a ****. I have been turned away, a number of times, for no reason. The staff blame customers, for issues that are the post offices problem. The staff also seem to be on a bit of a power trip with their attitudes, because of customer demand increasing during COVID. Serious attitude overhaul is needed for those nasty women.