Ultimate Auto Care Bellbowrie at the Ampol service station

Had my partners Barina fixed up by the guys today. 5 star experience across the board. Same day turn around with a bunch of parts required. Price was spot on and communicated really well what needed to be done now and in the future. Real honest service! Thanks!

Thought I would take my car here for the first time as it was local and I needed some repairs done. I was quoted for a job worth $1600 which I agreed to. Paul told me that there was oil pooling down in my Spark Plug wells. I was told I would need new o-ring seals around each spark plug well. Only recently, months after the work was done did I realise that they never replaced the old o-rings around the spark plug wells, instead they put an excessive amount of Silicone Gasket around all 4 of the old o-rings. Not only did they not replace what I was told needed replacement but they also made a mess of it and instead of letting the Silicone Gasket dry they shoved the Plugs down smudging Silicone Gasket all down the side. VERY SLOPPY WORK. It was only recently when I realised there was still oil pooling down in one of the spark plug wells. I took the car back to Paul and said it was leaking again, he told me that I would have to pay for it as they did not actually replace the 4 o-rings. Also paid for a $50 degrease of the engine which never happened when I went to get it repaired! These guys will cheat you and rip you off, NOT WORTH GOING HERE.

We took our Alfa Romeo in for a service as well as other repairs. This was our second service by them. Paul was excellent in the way he explained everything. The car now runs beautifully. Thank you

just No... I am a fully qualified A Grade mechanic and they tried to sell me work my car did not need while not telling me the actual preventative maintenance my car did need... drive into Indooroopilly or Toowong and get better service you will not be disappointed!

Paul and his team have looked after our family's various cars for several years and have consistently met our needs to a high standard. Really appreciate Paul's commitment to explaining what needs to be done and why and discussing all the options including costs. Highly recommended.

My experience with the Bellbowrie branch leaves me questioning their trustworthiness and honesty.A quoted wheel bearing repair of $570 was to turn into an almost $2000 job on the day of the repair. On the day, the quote I had received when I made the appointment also turned into 'only an estimate'.Once the car was in for the repair, both sides needed replacing, the bearings supposedly had rusted in and extra labour was required to remove them, additionally both hubs needed replacing. I got suspicious, stopped the repair and took my car elsewhere. At the other mechanic none of those problems were found. Only the right wheel bearing needed replacing. There was no rusting and the hubs were perfectly okay.

I am driving a dated but sound condition Diesel manual x-Trail. It is not an unusual car nor does it have, due to its age, any complex electronics.I had discovered that at low speed the vehicle experienced a shudder on the rear left that was increasing. This behaviour was combined with an increase in fuel consumption. On recommendation, I took my car to this local mechanic which had the reputation of being accurate but pricey. I asked for a general service, described the issue in detail and requested that all issues be addressed.The mechanic advised me that the car had mechanical issues totalling $2000 of repairs, and that the front tires were worn, which was the cause of the shudder. This was despite the fact that the issue was described to them as coming from the rear left. They said they were unable to obtain matching tires to finish the work.After receiving the car back, I used an internet search and found tires and an installer at a reasonable rate.Shortly thereafter the shudder increased, accompanied by a growing metallic ringing noise. At this point, fearing for safety, I took the car back to the mechanic. I asked them explicitly to test-drive it and reiterate the location of the issues. I also pointed out to them that they had said the vibration from the rear was due to issues with the tires and I was expecting to address them.They confirmed that one of their repairs had led to metal being bent, scraping against moving parts causing the metallic ringing. They further told me that there was a severe issue with the car.They first described the flaw as ‘something rare and specific to the Diesel’. Note: The car's manual power-train is common to all so-equipped xTrails and has nothing to do with the engine.Then they told me that the flaw was very rare and unusual and compared it to the influence of climate change in predicting weather. This is interesting because a layman may not take into account climate change, but an expert should certainly know its matter. Same goes for a qualified mechanic.Finally they told me that the flaw was common and identified it as an issue with the U-Joints. By this time, I had looked at internet searches that largely confirmed this.Ultimately, this led to the replacement of another ~ $2000 for the replacement of the tail shaft. When I suggested that they provide labour for this repair for free, as I was thoroughly disappointed, they suggested a 50/50% split. I agreed to that, as I did not have the time to organise this in another way.Summary. The service providerFailed to identify major flaw, probably due to leaving out final test driveWas unable to source tires even though internet search readily and reasonably provides them.Attempted to obfuscate the failure of service.Carried out repairs incorrectly, causing additional issues with the vehicle.Did not even offer to provide the replaced parts for inspection.The only upside I can see is that once the flaw was correctly identified, the mechanic from my perspective did what they could to get the issue addressed swiftly. However, based on the amount of explanation for everything and anything on pick-up, I have the feeling that this was motivated by the obvious overall performance.While this was not the ultimate auto care failure, for me, it came very close. I will avoid this mechanic in the future and suggest that you ensure that you are explicit and on the record when you specify your needs and look at things precisely, when you pick the vehicle up.

They helped us with the faulty tyres couple of times and we were happy with the results and price.

After our Subaru Liberty came out out of Warranty we searched for a reputable company to continue quality servicing.Ultimate Auto Care at Bellbowrie were recommended to us by family members so we gave them a try.We couldn’t be happier - great care and great value! We will be booking our car in again!