Flight Centre Karrinyup

I have now been attempting to get a refund/gift card for a cancelled (by the airline) flight on the 7th of December. I have been patient however I have now sent a total of 9 emails over the past 7 weeks, a visit instore, as well as a call to head office and I still have nothing.I waited patiently for December to pass as early emails stated they needed to wait for an end of month report to process refunds. On the 6th of Jan I received a response to one of my follow ups advising “ I will have a look for you and then process it.”When I had heard again nothing by the 16th of Jan, I received the response “ I saw the credit is already in the system so I will tell one of my colleagues doing the refund for you.”On the 23rd of Jan I went into the store and received the response “My colleague wrote me back and it will be this afternoon if not the first thing tomorrow morning.She will send you an e-mail.”It is now the 31st of Jan and I have not received an email as stated above NOR any form of refund or gift card.If nothing is received by COB today I will have to contact ACCC, as Flight Centre cannot do something as simple as refund for a cancelled flight. If you do not follow up with them you will never receive a response, and even then they will advise “it’s done” when it has not been. Blatant lying is not appropriate customer service from a national company.ETA to Flight Centre's response: I have ALREADY contacted Customer Relations as mentioned, I spoke with a Michelle on the 25th of January who said she would have it pushed through". Still nothing."

Happy with online assistance i got to get my vacation tickets. I recommend.

Awesome service from Izabel at Karrinyup, nothing was a problem for her, I was very nervous booking our first family holiday since Covid, she made it seem less. I would 100% recommend her and will definitely go back to her to book future holidays.

We met with Lana on numerous occasions for our upcoming trip. As first time travellers alone, she made everything so easy and ensured we understood everything she was providing. We cant thank her enough for her hard work, will definitely be back!

Friendly and professional staff providing exceptional service. We recently booked two trips through Lana and couldn't recommend her highly enough for all your travel needs!

Fantastic customer service. We're extremely happy with our trip and the itinerary organised for us. Lana has gone above and beyond to make this a memorable holiday. This is my second holiday organised by Lana, and I would (and do) recommend her to everyone I know.

We’ve always used flight centre to organise and book flights and always been happy with the service. However, since booking flights with them with an infant too, we have always had problems with seating. Recently my husband and I have been seated away from one another and when I tried to call flight centre for assistance I got no answer and their voicemail was full. What was once a good service has changed and customer service is poor.

The staff at flight centre Karrinyup were so helpful. I required flights urgently due to a bereavement and Lana was efficient and made the process as easy as possible!