TriCare

When my Mother moved into Cypress gardens nearly 4 years ago all was good, lovely friendly staff and management in a pleasant environment. Visitors were known by name and welcomed. Now the last year has been uncomfortable and disorganised. Some bean counter somewhere decided to refurbish the old nursing home while building a new three story addition. So my mother ill and in her 90s is living in a building site. As visitors we are competing for parking with tradies while entry and exit doors are arbitrarily changed. The nurses who have been wonderful in caring for Mum have been moved to other parts of the facility and she has strange faces to try to adjust too. I don't blame the management or carers at the facility just the head office minion who thought you can do massive renovations and still have a comfortable safe home for the vulnerable residents who pay to live there

One of the worst aged care facilities on the Gold Coast. Had a relative in there for 6 months who was not looked after. I was told they had plenty of staff working 24 hrs and weekends. When I visited my relative she told me she had seen no staff and had pressed her buzzer a number of times as she needed help. While I was there I was finally able to find only one staff member who told me they were understaffed and only had a small number of staff at weekends. It is a very flash place but residents are not cared for. We took my relative out of there after finding a better place for her where she is now cared for with friendly caring helpful staff.

I got no phone call when my mother died at this nursing home, I was devastated when I went into my emails - which I rarely go into - and there was an email from the manager telling me she had died...only she had told me a day after she had died. I find this completely disrespectful to myself that I only got an email notifying me of this big event and it makes me rethink the amount of care and attention that my mother would have got from a place like this. Had my mother been taken to a hospital, I am sure I would have got many phone calls from the hospital telling me of my mother's condition and some sympathy and empathy from the nurse. However, the nursing home chose to email" me

It is clean, nurses nice but the admin do not listen to our needs. Luckily my hubby requested me to send him home. What is the point in paying them when we need to talk to them for urgent concern and they do not respond. I even sent email to the head office about this problem but no response even i re-sent it still has not even acknowledgement. But very quick in asking our money to pay our bills which we gave straight away. Good luck on your business.

Hospitable and friendly

good