Pizza Hut Yamba

No review on food, review on service. Ordered the 3+3 on the Saturday night at around 7:30 through the app. After about half an hour there was no change to the progress of the pizzas even after updating and refreshing the app constantly. Tried to call several times and was never answered. Left multiple voicemails, starting polite and becoming less polite each message later regrettably. Never had a call back or message of apology and eventually after 9:30 the app stated that the restaurant was closed and there are no more orders. I was livid. Not only because I had already paid for the pizzas and didn’t get them delivered but it was now too late to get food from somewhere else. Still annoyed the next day however when I went to the restaurant, the manager could not have been more apologetic or understanding of my frustration and without hesitation agreed to the full refund. She had told me that that evening had been a catastrophe with staff and equipment failure and delays in orders. Having previously worked in the service industry, I absolutely understood how my order could have been lost/delayed, and that some of my messages would not have made the evening any less frustrating for her. After apologies from each side and a full refund with an explanation and a sympathetic demeanour I will give a 4 star review. Losing a star because we never got our delivery however, I have had evenings like that and sometimes when things go wrong it all goes wrong and I felt my complaint was dealt with in the most professional way possible and that’s why I will give 4 stars.

Looks like it's a family business now new owners just starting out I think. got pizzas from there last night tasted good I think there doing a good job considering when I was there there where just getting order after order one order was for 20+ pizzas very busy but there keeping up with it and doing a great job

Went to the shop twice in one afternoon. Stood at the counter and rang the bell both times with no response. Saw the sign be patient as we are short staffed. Waited 5 mins both times then left. Finally went to Subway fast service and noice food. Serious issues here.

I think new owners and that's ok. Ordered meat lovers, thin base. Crust was that hard it had expanded as per picture and was tooth breaking. Crust was so bad, just crushed it with my hand to get it off to throw out. Pizza was soooo overcooked it was worse than the worst take away you could buy. I always looked forward to a local pizza hut to open, but this was literally the worst pizza hut pizza I have ever had. Might try again in six months but frozen a better option.

Very disappointing, a wait of 2 hours 25mins is unacceptable! Was told it's a very busy night, there was large orders of 10-12 pizzas leaving the store, maybe they should have limits on pizza orders to be able to cope. Was told 3 times pizza was in the oven when it wasn't! Also was told order wait tine app 45mins. We cancelled order for a refund. Owner offered a voucher which we refused. Won't be setting foot in Yamba pizza hut again!

We ordered 4 pizzas for delivery to marina ( 5 mins away). Server ( Carla) was courteous and messaged about delay and when she finally left the store. All good there.4 pizzas arrived, $89. Very poor in taste and quality. Ordered anchovies on one, but none there.Won’t be returning to Pizza Hut.

DO NOT BUY FROM HERE!They have stuffed my order 3 times now. There is no compensation for having to drive there 3 times to try to fix this, no offer to credit me or anything besides remaking the pizza, which would take ANOTHER 30 mins. So not only do i not eat tonight, i have to wait 3 days for my money to return. Worst customer service, blames her staff for everything and takes no responsibility as owner manager. This store should be shut down like the lastone wasfir the exact same reasons. Save your money and time.

4 stars for stuffing up my order and politely rectifying the issue. They were super busy and hey, accidents happen. The pizza was delicious, but above all the service was gracious and appreciated.

Not very good, we believe we got food poisoning from our pizzas, all family members were sick the night we bought them. Service wasn’t the best, couldn’t explain the price difference from online to in store. The pizzas were very average didn’t taste very good.