Fluidra Pro Centre - Keysborough - TRADE ONLY

The pool is ok But beware of the following. The pool rusts at the posts and at the base structure. My friends pool collapsed totally and astral pools accepted no liability The pool top simply deteriorates in the sun. This review prevents posting images which is a concern and indicitive of their quality. Shop elsewhere

Poor service, unhelpful, very expensive spare parts - VERY long wait times on hold, and I've heard from others the same experience. When I did get through, the guy was friendly enough but knew nothing. Stated that because my pool equipment is out of warranty, Astral DO NOT PROVIDE SERVICE. They recommended another service tech. They wouldn't offer me any troubleshooting advice, and if they had, I could easily have purchased the replacement part and fixed myself. Replacement part was outrageously expensive - $850 approx for a simple control panel. This is the third fault we've had with major equipment since we had the pool installed 3 years ago.

Great customer service. Called the fellow who’s number was provided and he helped me even though it was Christmas Day.Great organisation.

Fantastic and friendly customer service. Can’t speak highly enough of our account manager Amanda, and always a pleasure dealing with Paul & Nick.

As others have stated, ZERO after sales support, massive hold times when calling- usually I give up after 15mins on hold. If anything is to be done under warranty to the pool it takes at least a few weeks for someone to come out to have a look or fix. Our pool pump failed within warranty period, took overall 2months to be repaired and the pool could then be used again, then the repaired pump" failed a few months later- they would not cover this anymore and when contacted I was directed to consumer affairs. Over complicated products which are unreliable & poor customer support! Do yourself a favor and avoid if you love actually using your pool!"

Don’t buy the Astral Hinrg pool heater, full of problems from day one does not work and little or no after sales service

Very bad middle management. Please don't join and spoil your career. There are too much bullying, harassment, discrimination and humiliation. Don't get fooled by newly constructed company .

IF YOU BUY ASTRAL POOLS EQUIPMENT, expect zero after sales service.......ZERO.Equipment 18mths old with issues. No response from Astral for 4 months and counting......

Thursday 30/01 e-mailMonday 03 Phone call - not answered in 20 minutesMonday 03 Log service request on-line [phone message above advises to to this]Friday 07/02 09:45 - No contact from them as a result of any and all of the above. Hanging on the phone now. They say they will be with me soon [on the line for 10 minutes]

this would have to be one of the worst companies I have ever had to deal with, after 9 months of waiting to be contacted following a recall from the company and only once Consumer Affairs got involved was the faulty component replaced only to find a week later that my heater is not working at all. After ringing to complain and emailing the company I had to follow up with a another call the following day and after being transferred from one department to another was told to ring the after sales department to organise someone to come out after 1 and a half hours on the phone. How this company can be a Platinum Sponsor of the Swimming Pools & Spa Association of Victoria has me beat. I will not be recommending this company to any of my friends as their after service care is NIL and have only given 1 star as it would otherwise not allow me to post