Mackay City Auto Group - Service Centre

Beware. We bought a New Tipper Truck and they completely refused to undertake the services. Bunch of Jokers as you will find out if you use them.

This service department was a failure, I had taken my vehicle there to confirm problems with the air-conditioning, 6 Apr 22. The service person told me if I wanted to seek a price on ebay or have their department order the part required. I decided to have them order the part and the service person was very happy for me to have made them a 500 dollar bonus. It wasn't until I went to the service department in June ( 3 months later) no phone calls or chase up. The part wasn't even ordered, what a disappointment.

LUKE at used cars is the man too see,unlike most used car salesman" he listens and tries his very best to find a vehicle for you

cliff was great, buying a first car for myself i was super worried about getting the perfect one for me and he understood that, gave a ton of info, pictures, insight and advice which was all great. he seemed to really care about his clients and wasn’t just all about the money/work. nice place

Brendan and Thea were amazing! They went above and beyond to help with the purchase of my own car. Answered instantly with any questions I had. Thea was on top of her game with the financing and ensuring that there was no confusion. Brendan did an unbeatable job with helping choose the car and even with pick up he helped pack the car and safety was his biggest concern. Highly recommended!

Travelled to Mackay to purchase a vehicle at Mackay city auto this week. A $500 holding deposit was placed on the 13/08 for the vechile till i arrived in Mackay 29/08 which i explained and the salesperson said they would happily hold. Two weeks before we travelled the saleperson informedme that the manager wanted the vechile sold and wanted a loan to go through even though i wad told they were happy to hold till i arrived in mackay to test drive the vechile and then proceed with the loan. I spoke with the financial manager about a loan and the best interest rate they could offer was 12.5% p.a. i seeked out a broker to see if i could get a better interest deal. After telling the financial manager I was going through a broker due to interest rates being to high I was replied with well I hope you are happy with paying more" and once the loan went through with the broker I was treated with rudeness and disrespect from staff members from Mackay city auto. I went to the dealership yesterday to sign paperwork for rego transfer only to be told the "money is not in out account" no friendly greeting nothing. I explained to the sales person that the funds were an instant transfer and if they could contact banking again. No offer to show me the car or let me test drive the vechile i was purchasing - pending funds transfer. Today at opening time I got the phone call saying funds have been transferred in account and when I could pick up vechile. I explained in the afternoon as I had to wait till my partner finished work as we tracelled for my partners work. When arriving at the dealership i signed more paperwork -did not explain paperworkor the extra warranty nothing was just sign here. I was given 2x keys and told the car was across the road. Told "congratulations" and that was it.Was told the car had just been detailed only yesterday and yet the floor mats and cup holders had dirt on/in it. I purchased the vechile with 38818kms on it when picking up the vechile today it had 39764kms on it. Very unsatisfied with the customer service from this car yard! Would give 0 stars if I could!"

Great service our kia needed an emergency repair they squeezed us in and price was fare

In the last service that they performed on my car, I must say that the attention was excellent. The guy who greeted me at the beginning to drop off my car, the girl who took me home and picked me up, and the guy who greeted me at the end, were the best. My English is pretty basic but they did their best for me to understand everything. I don't remember all the names..but thanks!

Sold me a demo ranger that had the side wiped out and cheaply repaired. After a few years the paint started falling off and although it was still under warranty, they refused to fix it and claimed to have no knowledge of the extensive damage done to the vehicle. Will never purchase from them again

BUYER BEWAREIn 30years of motoring experience purchasing a NEW LDV vehicle from Mackay City auto has been easily in the top 5worst experiences buying a used or new vehicle & THE absolute worst experiences purchasing a new vehicle.There is zero communication from the dealership sales team before, during or after purchase.They do not negotiate nor throw in any little bonuses, mats , covers etc. zero discounts.To add insult to the whole ordeal they were told the vehicle was required to be able to tow & assured it had the capability…. However towbars come to the dealership damaged & if you decline the stock offered they do NOT return communications on items you’ve ordered or purchased.Mackay city auto has zero interest or care factor for their customers before during or after purchase…..We will make better choice in whom we deal with for our next upgrade/purchase & it won’t be with Mackay city auto group