Castlereagh Imaging Westmead

I had huge issues with the underground parking. The entry boom gate was not working and I got stuck in a line of cars. I rang and was told they knew it wasn't working and they could not be of assistance. Meanwhile I could not move my car and was being abused as the line of trapped cars behind me grew! Extremely stressful situation!

I was instructed to turn up an hour early to prep for my CT scan, went in changed out of my clothes into a gown, change rooms are quite small btw & there isn't much privacy i feel. The lady that did my injection was in a rush, not only did I go home with a huge bruise on my arm the next day, but the dye was also leaking from my arm while having the scan done. All done with within minutes, I felt rushed, uncomfortable & left for home within minutes.

Trying to book MRI appointment for my partner. The lady was very rude and no telephone manner at all. She asks questions but when I was trying to answer the questions she interrupted me and keep saying I had to listen to her when she's the one wasn't listening. She wanted to get the answer to her questions but doesn't know how to listen and hang up on me. Very rude. They should consider reviewing the behaviour of their staff.

I brought my partner in for a scan today, first time we've been to this clinic. I care for her full time, she has a condition that leaves her with very little energy and she has trouble walking, on bad days she needs both her cane and to lean on me to walk.I was told when I booked that I'd be allowed in with her, but after we'd gone in and she'd gotten changed, another worker we hadn't seen before with a noticeably ruder manner than the other came out and told us that I couldn't, I'd have to wait in the waiting room and they'd look after her in there.After the scan my partner asked very simply for a hand getting up off the bed, and was just told to try to roll over and push yourself up". Obviously at this point she's totally embarrassed to ask for any more help

Despite calling ahead and confirming that I would have digital access to the scans for my children I turned up to be told that because they were under 16 I couldn't.Absolutely ridiculous! Every other provider allows this, in fact as my daughter was getting ready for the EOS the lady asked a question about a previous one we had elsewhere, I showed her the image on my phone....Oh the irony that I need to upload the images to a medical portal… which I can’t because I don’t have digital images……We need these quite regularly and next time I will go elsewhere.

Had a shoulder MRI scan which apparently costs almost $800 before any Medicare rebate. I had been advised the report will be directly sent to the specialist in 2 business days.Given what I had been advised, I scheduled a follow-up appointment with my specialist for a week after the MRI scan, however, was very disappointed that the reports were not sent to the specialist when I had the appointment. When followed up, they advised there will be a further delay of another week before the reports will be ready as they are working through a backlog.There was no communication about this delay and in the absence of reports I wasted my money on a follow-up appointment with the specialist. 2 weeks to prepare a report when I was told 2 business days at the time of the scan is disappointing and the lack of communication is unacceptable.Staff at the centre were helpful and professional.

I had an MRI and when I got in the person instructing me rushed through the instructions and I was unsure about anything, and while I was in there, I had a plastic like bump on the bed plate I was laying on stabbing into the back of my head, and when I got out of the MRI, the guy asked why I was moving so much, and I wasn’t, every now and then I’l move one of my legs slightly not even a centimetre, apparently the whole time he was talking to me through a mic… I didn’t hear a THING, I hadn’t had anything given to me besides a button I’d press if there was an emergency, he was quite rude considering the fact that I didn’t hear ANYTHING besides the large clunks from the machine. And then after he told me to give the front desk all the details, WHAT DETAILS I DIDN’T HAVE ANYTHING, all in all it was a good place besides the person who was instructing me through the actual MRI.

Made us wait for am MRI for 36 minutes before she told us very bluntly that machine 'seems' to have an issue and 'might' be another 20 . Then when I said why she didn't tell me so I can have my elderly mother at least eat some food she got all rude and walked away. DONT BOOK HERE!

Apart from the centre itself being so convenience like appointment made, and parking space allocated, the staff both at the reception and the technicians at the back are not only highly professional but also with friendly manners too. This means you enter their centre encountering all the smiling faces which obviously brings a smile on your face too, then happy faces will continue until all parties have done their jabs and you leave the centre totally satisfied. Saying all that I personally have had the happiest experiences for some follow-up’s I have had to go through afterward. The lady on the phone was so helpful and polite too. Keep up the good job please, our society needs more encouraging people like you….

Reception and staff were super friendly, professional and accomodating. Got my x-ray done, in and out in record speed.