Pottery Barn
137 Reviews
$
- Tuesday10 AM–5 PM
- Wednesday10 AM–5 PM
- Thursday10 AM–5 PM
- Friday10 AM–5 PM
- Saturday10 AM–5 PM
- Sunday11 AM–5 PM
- Monday10 AM–5 PM
About the Business
Store Location: Perth | Have you visited a Pottery Barn store lately? Check out the Perth location at Pottery Barn Australia.
Contacts
Call Us
+61861682220
635 Hay Street Mall, Perth WA 6000
Hours
- Tuesday10 AM–5 PM
- Wednesday10 AM–5 PM
- Thursday10 AM–5 PM
- Friday10 AM–5 PM
- Saturday10 AM–5 PM
- Sunday11 AM–5 PM
- Monday10 AM–5 PM
Features
- Wheelchair-accessible entrance
- In-store pick-up
- In-store shopping
- Credit cards
- Debit cards
- Delivery
- Cheques
- Metal cans
- Glass bottles
Recommended Reviews
Francine van den Berg
18.10.2023
Pottery Barn
If you can't buy something in store.... don't bother at all.I purchase a pillowcase on September 9, 2021 and STILL have not received a shipping notification. Warehouse move plus a busy Christmas period has apparently results in significant delays" to their shipments. Absolutely ridiculous. I've been chasing their customer support team for four months for an update on my order
Angela
27.09.2023
Pottery Barn
Wish I could give 0 stars. I received a delivery of a coffee table and matching nesting side tables. Absolutely apalling quality. The coffee table is totally warped and mis-shapen and the glass top on the side tables doesn't fit inside the frame. I want the items collected and to receive a ful refund and am still awaiting a response from customer service. Even if the items weren't faulty I'd still be very disappointed. Not worth 1/4 of the price I paid for them.
srowse
23.09.2023
Pottery Barn
Don’t order from Pottery Barn or West Elm online - your order will take months/years to arrive. Check out their Facebook page complaints from hundreds of angry customers. Refunds are not being honoured in a timely manner either.
jesse lehmann
19.09.2023
Pottery Barn
Repeated Terrible communication.I made an effort to pick items that where in stock to purchase online. It has now been 5 months and none of my order has arrived. They say it has been sent but provide no tracking and everytime I call I get a different reply. Who knows if its even been sent. They provide no follow up to emails as they said they would and have Terrible communication. Seeing s its taken 5 months to send items that where in stock I wouldn't want to.urxhase anything that is on back ordered.The whole experience has been the worst I have ever experienced buying anything.I know the furnature is nice but the company has allot.of work to do.So disappointed.
Kenny Mac
12.09.2023
Pottery Barn
Customer service department is unbelievably shocking. I was sent 4 packages with tracking to DHL. All 4 got marked delivered, but I only recieved 1. I've been back and forth with them for a month now and every time I email, someone different responds who doesn't understand the situation. I've called DHL a number of times with hour long wait times and they don't know where my packages are. I've paid for these items, where are they?
Pixie Queen
23.08.2023
Pottery Barn
Poor customer service. I work in the city and go to the city store often. Decorations and products are lovely but sales assistants there are never friendly or make you feel welcome at all. In fact sometimes it seems they look like they are not looking forward to customers coming in. Perhaps it is time to relook into your customer service culture? A mature workforce is great but get the friendly ones perhaps?!!
Kate
18.08.2023
Pottery Barn
0 STARS. Horrendous online customer service. First order they delivered the wrong item and refused to take any responsibility. Waited a long time for the refund. Second online order (should have learnt from the first negative experience!) was SHOCKING. Long delays in delivery. Items missing. Despite multiple calls to the customer service team we have yet to receive our missing bedside table and they do not appear to be concerned and are unwilling to provide any update. We also returned a faulty item from the second order and yet again, no refund received. DO NOT SHOP AT POTTERY BARN IN AUSTRALIA. Read the reviews. We are now lodging a complaint with the ACCC.
TheJb6000
27.07.2023
Pottery Barn
Zero stars! Worst quality furniture, out of alignment, defects, and scratches. Can buy better quality from Amart.Even worse when trying to return the faulty products, the customer service was impossible to deal with and we have been emailing for over a month. DO NOT BUY FROM THEM.
Heather Gustin
22.07.2023
Pottery Barn
While I love the Pottery Barn aesthetic, the customer service at the store is pretty dire.We went to buy a couple of rugs. All the sales associates were at the front, so we went there to ask for help. We gave the names of the items we wanted, and noticed the sales associate was looking them up on the website. I asked if it was easier for us to order it online. Another sales associate said, Oh no. We won't get the credit
Mel T
20.07.2023
Pottery Barn
I wish I had read the reviews first. Purchasing online is not good. My order was confirmed & scheduled for delivery. Thereafter it was cancelled, multiple contacts didn’t result in rescheduling and I was finally advised that the item wasn’t available – and, after 8 weeks of back and forth, that it had been discontinued. I was asked if I wanted to cancel the order – on a discontinued, unavailable item! Yes, I cancelled. Then had to chase a refund, with action only taken after I quoted consumer protection laws.
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Map
635 Hay Street Mall, Perth WA 6000
Pottery Barn