IceCap Pty Ltd - Refrigeration and Air Conditioning Gold Coast

Mark from IceCap serviced our 2 air con units today. Mark was efficient, friendly & helpful. Thanks Mark for doing a great job today.

We've asked them to just fill up the gas in the fridge which has small leaking and required fill up the gas in every once year when the tempture arise but, the technician changed all parts without any permision, and charged the price we can buy the second hand fridge. He insists we don'y warry simmilar issue every even after year by that but, it's happen straight after within 2 months and charge again extra, insisted there is caused by different part and the same issue again within 1 month on last week. The technician again insists the issue from different part and still going to charge.This company does very short sight dealing with customers so, they don't think long time relationship with customers, we are really thanking for larning by that and never ask them again.

The managment were of great assistance in fixing my ice machine problem.Great work.Jimmy

Poor service experience. Nothing resolved. Technician had no intention of doing anything meaningful on the day and we were bumped again on appointment made for the next day. No hesitation in billing us for time despite zero value being delivered.There were a number of things that the Tech did to ensure there was no way he could add any value on the day. It was evident earlier in the afternoon that he didn’t want to come and in the end should not of bothered as there was no time for him to add any value given his knock off time. I would have explained these things, but your people were uninterested and mostly keen to make me wrong. They then stalked me for payment even though I had not breached your payment terms.

Excellent service. Prompt. Professional. Get's the job done and right!Highly recommend.

Poor service not professional. My commercial fridge was about 5 and I called them to fill a gas but the guy said you need to change compressor cost about $1000-1200. And they charged $200 for call up fee. I have been this industry about 20years I knew it is not looks like compressor problem but he said need to change new compressor. They came to my shop about 5times because of they late twice and brought broken compressor temperature going up 32 instead of cool. I spent lot times with them. It is just fill up fridge gas but.

These people are great. We have been in business on Tamborine Mountain for 16 years and struggled to find a reliable refrigeration mechanic - there are a lot of cowboys out there. We have been very happy with the service from IceCap. They are professional, prompt and have reliably completed repairs each time we've called them out. What more can you ask?

The guys at Icecap did an amazing job. The guys were very professional in all aspects from quoting to installation. Would highly recommend these guys

Just moved into our new (previously tenanted) apartment and requested service and clean, from booking to servicing staff were friendly, helpful, tidy and kept us updated on small unavoidable time delay. Gave realistic advise on possibility of upgrades so wouldn't waste money. I will use this company in the future.