Venus Bay Short Stays

Really disappointed with Venus Bay Short Stays. We were lucky enough to book a much needed getaway between lockdowns however when we arrived the 3 bedroom house we booked only had two accessible bedrooms (one was locked) and there were only 2 beds in the house. We had to find alternative accommodation and then we were told we were not entitled to a refund as we did not provide enough notice. Really poor service and no accountability. The accommodation is even still listed incorrectly as a 3 bedroom!

Extremely disappointing. Everything promised on site not lived up to. Brought up with management no sense of accountability. Poor customer service, didn’t even chase up complaints to rectify failings. Paid a mint for the stays. The house is dirty, broken washing machine. Supplied broken mop. Rang up to notify management, didn’t even get a call back. Dirty walls in every room. Broken Shower doors. Contradicting information on sales receipt also. Please guys think twice before u book. The house looks nothing like what is on website. Never again. Poor value for money.Venus bay is absolutely stunning. We will definitely visit again but will be staying elsewhere.

Tried to book 3 properties, all came back cancelled saying dates not available (even though they were on the site) waste of time. Left a message for someone to call back. No call back. No idea about customer service. Have now booked but still took a lot more work than required.

These guys were fantastic to deal with during the whole process! The house that Sam suggested was perfect for what I was after! :-)