Totalspan Support Office

William Johnston Invoice 3450So many issues delays/wrong parts....-first two contacts either left or where let go so was always dealing with someone new.- fabrication is ment to take 4 - 7 weeks mine took 14 with no apology.- Took the day off for delivery on the Tuesday and it never arrived. Call them and they just said they changed it to Thursday with out letting me know.- Thursday day off again. No delivery.- Delivered to wrong address. It say in an email delivery people will call an hour before delivery.- Once delivered to correct address. Delivery was missing all fixings. Screws, nuts, bolts poprivits.- Was told they must be there. A week later they where found at the Depo.- It's 11 months later and I am still sorting out wrong parts.- Contact person was terrible and would just ignore my emails and calls. I asked to be considered for a partial refund and was just told an email had been sent to management 4 weeks later I called and requested to talk to a manager that knew nothing about it.I highly recommend getting your shed elsewhere. If you want any more info feel free to contact me. I am happy to share the email thread.Will Johnston