Steve Madden Westfield Eastgardens

Has a very rude staff. And you should make a box for your bags. I bought a bag for my friends birthday gift. Your staff told “i cant give you a box or bag”. Please give your customer at least gift bag!!!

The service here is absolutely appalling and discriminatory! I came into this store to browse and i got told off for not wearing a mask which i don't have to wear due to my medical condition which i specifically stated to the lady however she still continued to discriminate and yell at me in an aggressive way which was disgusting as customers should NOT be treated like this. She had breached many public health orders/acts that have been put in place for individuals with medical conditions and have been put in place for a reason! And i'm definitely taking this to the head office as well as the government. (By the way if i could have the option to not rate this store i would have).

It was great experience shopping in this shop, was actually looking for the jelly sandals for summer but apparently they were not available at the store yet. The staffs are so friendly and helpful when it came to assisting me find perfect pairs of shoes for myself while I shopped with a handful toddler. Will definitely come back there again to shop their beautiful collections !

If I could give them a '0' i would. I went into the shop and tried on a pair of shoes. They had the size 9 but they seemed a little snug, so I asked for the size 10. They told me they didnt have a size 10, and that 10 would definitely fit better as these shoes were a small make. I asked if they could check another store and they suggested me purchasing online - so I did. When they arrived, I tried them on only to see that I looked like Donald Duck. 10 was DEFINTELY NOT my size and them being a small make was really untrue. I took them to get them exchanged at Eastgardens. I approach the sales assistant and ask for an exchange, her look was like I had asked for life on another planet - she had never done an exchange - she calls her manager and manager says - just do a return. She spends 10min looking on how she should do a return and then gives up and calls her manager again - the manager says that NOW we dont do exchanges or returns. So now I see that both Sales Assistant and Manager have absolutely no idea what they're doing. The sign of relief on her face when the manager said no return was amazing - she was more interested in not having to do the return than actually helping out a customer.This gets better - the manager tells me that she too has been there for only a week and that Steve Madden in Eastgardens is NOT Steve Madden and they dont take online returns or exchanges. I have NEVER heard such BS in my life. I have seen lazy and total Morons before- but man, these 2 excelled. I hope Steve Madden read this and contact me because if this what they attach their their brand to - they are in serious trouble. Now I will return these donald duck shoes, pay for freight because you CANT TAKE ONLINE ORDERS WITH A RECEIPT BACK TO A STEVE MADDEN STORE. Buyers BEWARE! There is a reason why at Eastgardens they cant give the shoes away and you could hear a fly sneezing, I am sure they even cant put an order through. Oh well, I am sure the assistant went back to her google searches. Unbelievable!

I shopped at Steve Madden Eastgardens on 20 December and both girls were extremely helpful. They helped me find the perfect gift and did the perfect gift-wrap. Thank you

Amazing products and excellent customer service !!

Terribly disgusted with this establishment. I recently read the reviews and unfortunately had the same experience. I was very aggressively told to get out of the store for not wearing my mask after clearly stating I couldn’t. To make it worse, she told me it was embarrassing to have a medical condition? Sorry? I’d rather proudly embrace my medical condition than shop here ever again.

Amazing customer service! Yasmine was accomodating, friendly, polite and managed the store alone whilst multitasking with the customers inside. She went above and beyond, and is very efficient. Some good sales on also, lovely store and merchandise. Highly recommend!

I was in a hurry to buy a present for my friend and was served by a very lovely person her name UnamThank you so much❤️