Mercure Canberra

It is a beautiful hotel, they keep it in the old fashion for a reason with a special characters, nice and quiet, easy to accesses, also away from town however only 9 minutes walk apart!Room is nice,big, retro style that would depends on personal preference, toilets Is newly renovated. It is a piece of history!Downside, the Gym is very small and basic.There need an update with the lighting inside the room, very deem.Nature light from the courtyard is beautiful.

It's a very old building. The microwave in our room didn't work. The air conditioners looked so old and dirty that we were afraid to use it. The reason we went to Canberra was for my daughters surgery and we wanted a nice place for her recovery. This is why my husband and decided to have breakfast one at a time so that we could let her rest. I went in to have breakfast and I informed a waiter named Bin that my husband and i will be taking turns. He said that was fine. When my husband came down to have breakfast they wouldn't let him in because our room had already been ticked off. The staff there were so rude to my husband and him like he was trying to get breakfast for free. He was very embarrassed and felt degraded. The next day i confronted them and they gave us free coffee as compensation. A cup of coffee does not make up for disgusting behaviour. Terrible experience. It's a beautiful building but very poorly maintained. The main fountain is dirty and full of mold. There is very dirty aquarium in the building which shocked me when I saw fish in that filthy green coloured water. The carpet throughout the entire hotel had stains and desperately needed to be replaced. Only one out of 2 TVs worked in our room. WiFi connection was terrible. Just awful. We will never go back there and will never recommend anyone to go there. Definitely a total waste of my money. I would give it less than 1 star if possible.

Great location to War Memorial and central shopping district, however we would not recommend Mecure, Limestone ave. We travel regularly and are Accor members. This property was shabby, some aspects were dated and I would say run down, which was really disappointing for this chain of hotels. I called Duty Manager into the dining room on the first morning as Buffet breakfast on the weekend was entirely depleted with an hour til end of service. Benches of servery were messy, some hot food dried, some dishes empty, some bread selection empty. Dining room appeared unattended by staff upon arrival, tables were left messy for our entire visit, chairs pulled out, food on the floor. It is not pleasant to sit amongst other people's mess. Day two was similar, and when we asked for tea bags the dining room staff member was curt and dismissive. The hot drinks area was dirty and messy, again I had to ask for missing buffet items to be refilled. Further to this, we understand that gardening must be done, but it was very frustrating to have the noisy, smelly petrol driven blower going in the courtyard garden for over an hour on our second morning. This disturbed our rest. A very uncomfortable bed in our king room and a dark brown sofa chair that was rock solid. Hearing housekeeping staff dividing up the left over, unopened cans of alcohol from the newly vacated room next to ours as we stood in clear view in the hallway, did not instill a feeling of professional housekeeping. Dinner in Olims Bistro was very average and very overpriced. All together an uncomfortable and unpleasant five day stay. Badly done Accor Hotels.

Stayed with my partner, who is a coach for the basketball team for NSW and they had a basketball tournament over the weekend in Canberra. Hotel was really lovely and staff were super friendly and accomodating. My room was clean, spacious and a lovely little balcony with some great sunshine coming through. Breakfast had some nice options (loved the pancakes machine), while other places for food and coffees were close by as well. Overall a pleasant little weekend stay.

A lovely, impressive hotel plus, close to everything in Canberra. However, was totally marred by the room we were allotted. Specifically, Room 145 was very disappointing. Our view was a rusted tin roof with a generator or something similar directly outside our window that kept us awake throughout the night. The bathroom sink did not drain/empty. Annoying creaking floorboards. Shower over the bath was somewhat dangerous for our age group. The $30 charge for parking was ridiculous as we were not even given access to the secure car park. And, finally, there was no lift to our room. Overall, we feel it was not 'value for money' at a cost of $523 for a 2 night stay. Pity, such a lovely hotel but we believe we were given the worst room in the hotel. In summary, the room was as mentioned, very, very disappointing. We've stayed at other Mercure hotels and have never encountered the above.

Really appreciate having pet friendly rooms, even if they are a bit tired. But charging for guest parking on top of an expensive room rate is highway robbery. A coffee pod machine or plunger in rooms would be an improvement.

Stayed over the Easter long weekend and had a wonderful time. During the Easter period there was kids hour (4-5pm) of free hot chocolate and homemade biscuits. They also had kids activity of colouring which my toddler loved doing every night. It would be good to have colouring table every day during the school holidays not just the Easter period. They also have 2 fish tanks on both sides of the building. One has the larger koi fishes which my toddler has to say hi every time we walk past.The room was massive and had lots of free space even with a cot in our room. Only downside with a big room, we had to have the heater on full blast to heat up the room. For the buffet breakfast they didn't have the biggest selection but enough to cover the standard (incl eggs to order) and for $26 (if you pay on the spot) it's worth it. The reception staff were lovely every time we asked for assistance.We will be back on our next trip to Canberra.

I was greeted at check in desk by a female staff Sai. She was very professional and didn't hesitate to help me get a room closer to reception on ground floor upon request.The place is clean and has its own beautiful courtyard. Unfortunately due to wet weather couldn't utilise it. There was a bar/ restaurant where you can get pub style food. Also a buffet area for breakfast. Staff at buffet were prompt and very continental type brekkie with your standard hashbrown, sausages, eggs, tomatoes, mushrooms, juices, cereals and breads with muffins.

It was an older place but had lots of charm to it, I ate in the bar and the food was average pub food but nice. It did seem a little expensive but I think thats just Canberra. The room was clean and comfortable and access to most places was easy. Not far from the rail too.

Recently refurbished rooms in a charming quaint hotel. Friendly cheerful service. Less than 15 minutes walk to town. Dog friendly rooms available. Definitely will stay again!