The Bike Place Port Kennedy

The Bike Place agreed to build a hardtail for me, that was getting delivered from over in Queensland, quite recently.I will say that their staff are extremely friendly, however there were a couple of issues that definitely soured the overall experience.It was identified that the bike was missing a couple of small components, which had to be delivered also. Over the course of the next two weeks, I rang the shop asking for an update as to whether the parts had arrived, and were getting installed. After talking to three separate staff members on different days, every single one said they would call me back when they confirmed the parts had arrived. No one ever did.I feel that the shop should aspire to contact its customers with a very brief update: We are still awaiting your parts

Placed a order from Sydney and the service I received was friendly the communication from start to finish was great.If I was local I'd use these guys for sure.Great service.

They did a great job servicing my bike, also friendly and helpful staff. Great communication. Will definitely be using them again in the future

Huge range of bikes, great service and best prices!

I went in as needed a Wahoo/Go Pro mount all in one. One was ordered for and within two or three working days picked it up. Good service, I’ll be back.

Brought a bike from these guys and the service and support was fantastic. They went above and beyond to help. There knowledge on the bikes and the gear was great. Went out of there way to help me. 100% would recommend these guys to anyone looking for a new bike or just parts and service. I will be back.

Great shop, super well-stocked with all my favorite brands (Lezyne, Muc-off, Clif, Shokz, Conti, etc). Friendly crew. Great location. Have a look!

Shopped for a scooter for my girls birthday.Good range, helpful and friendly staff, good deals. Large clean store

Great shop; I’m so glad that this is my local.I went there with only a vague idea of what I wanted/needed and they were great, explaining the different options along with the pros and cons. I’d normally do a ton of research before making a purchase but they provided me with enough information to make an educated decision on the spot (without any pressure to do so) and I left with a new bike.Because I can’t help myself, I did some research later which confirmed that I’d made the right choice. As a bonus, I also discovered that I’d got a really good deal!I like to support local businesses, and why wouldn’t you when you get better prices and way better service than you ever will with an online store?