Terry White Chemmart Melbourne Central

Poor customer service. I personally do not think I’ll come back to this particular store. This store is pretty tight, so it only has limited choices but most of all, the lady who claimed she’s the only person working in the store alongside with a trainee doesn’t have a good attitude. It’s understandable that a trainee is still undergoing training but since a customer had already lined up and asked her a simple question, then after the trainee had checked with her supervisor, the supervisor could’ve easily just addressed it instead of asking the customer to go to the back of the line and queue up again for her to serve the customer directly later because the trainee doesn’t know the answer! All other customers that came after me had already been served as I had to get back out of the store and come back in to queue just because she had a trainee at the counter and with a simple excuse that the trainee couldn’t help me (and by the way this is not even a question which requires any advanced knowledge, it’s just a simple retail question). The supervisor couldn’t even spare any time to train her trainee there and then as part of responding to the question?! There’s many other pharmacies around in the city so if you require any service or have any questions at all, this probably isn’t the ideal one to go to.

The Vietnamese lady manager is extremely rude and disrespectful. The pharmacist who did my vaccine shot (Thein) was a delightful. She should take a page out his book. I will definitely not be coming back because of the extremely POOR attitude and service that was given to me by this manager.

I had my flu shot there and they asked me if I wanted my covid top op as well so I had both at the same time which was convenient. They were polite, on-time and effective.

I am surprised that the store review is so low because I have visited this store many times this year and the customer service has been great, so much better than any other pharmacy I have been to. I have got my mum and dad both received multiple vaccinations there and the staff given shots there have been very polite and gentle, and professional to us. Once I got the date wrong and visited a day earlier for a vaccination and they were really nice and changed my booking on the spot. At least so far I have only got good things to say about their outstanding service.

Brought Dad and Mom here for Covid vaccines yesterday and we were treated with the utmost care and respect by pharmacist TienWe are sad to see the negative review below. My dad is not good with English and he could make the online booking by himself. It is very mean to treat the pharmacy like this when they risk their lives and health to provide vaccine service to the community

Misinformation given from the Vietnamese lady. (I asked for pseudoephedrine and Telfast for nose congestion and allergies and she said it is not for that symptoms). Furthermore, no privacy was given while asking for private and confidential information.

Actually GOATED service, pharmacist are extremely friendly and ALL staff are extremely helpful, they have my loyalty!

Ron is the best pharmacist I have ever had the pleasure of being helped by. I have been a customer for about 15 years now and Ron is always genuine and engaged and extremely respectful to me throughout my physical and mental health journey.Ron is the diamond standard in healthcare. More people should be like Ron

The Dr on this morning, 30.11.22, was kind, professional and respectful. The waiting room was private and clean. Service was quick and I was relieved to speak to a GP who was sensible and pleasant. Five stars for Dr.