Forever New Whitford

Fantastic instore assistance at their Whitfords Store

Great customer service, girls in there very helpful A+++

Try good new style

Went in today to purchase a pair of heels. There was only the display left over in my size. Noticed the sole peeling off the base of the shoe. Asked if I could get a discount due to the damage. The shop assistant refused. I then asked if she could call the manager and find out. She agreed but then proceeded to help another customer while we stood at the counter. She walked back to us and advised that her manager said no to the discount. When confronted as to whether she really called her manager she panicked and pretended to do it by saying it's me again" when the manger answered. She then proceeded to explain the whole thing which made it evident that she hadn't bothered to call in the first and lied about calling. They refused any discount and stated that the item was not faulty and in perfectly good condition. The shop attendant was rude

The online customer service is appalling. Waited on the phone for over half an hour and then left message to return my call - so far no response. I paid extra $10 for express post and have now been notified by Australia Post that the parcel was NOT sent EXPRESS and will take over 10 days before I receive it.

Great choice

Good, nice clothes, good quality.

Great clothes and sales staff lovely but not pushy

I find shopping often a stressful experience, but the sweet shop assistant, who was in today, made it comfortable and easy! She was very patient and with a genuine lovely attitude, without being pushy. With her advice I ended up finding exactly what I was looking for. Great experience!