Oxworks

I had the pleasure of dealing with Nathan Neville at Glendening store. From the very first interaction he made me feel a valued customer. He went out of his way to process my order within the requested time line.Customer service and expert advise is top notch. I will highly recommend this store for your fencing needs. Great service affordable prices.Winner.Also a shout out to Bob the delivery driver who was very pleasant and friendly.Keep up the good work guys.

This is a great company. Easy to deal with, high quality products, reasonable prices, good communication and quick, reliable delivery. I highly recommend Oxworks.

need around one month to give quote for balustrade . I sned by email few time ,I went to shop face to face, finally when I loosed.my client they send quote.

Extremely disappointing. My online order was changes to small panel when it convert it to components. I ordered 2 gates but in component list, it has only 2 rails not 4. When I go to swap panel, they didn't accept it and I had to buy new pànels. Cost me extra 300. They said you order wrong but then they have no answer why the 2 rails are less in component list whilst o paid for 4. Big glitch is their system but at end customer has to bear it. Time and money waste.

The products are great. They also do price matching. They are highly organized except that for some reason the guys at the warehouse deliver the wrong material. Driver's a bit hard to deal with. Customer service are always overloaded.

Where do I start? The bloke taking all orders in the glendenning store talks so quickly and shouldn't be the first point of contact for the store, had my order stuffed up 3 times, and had 2kms of wrap around it so couldn't check it without having to rip the pack apart. Among other things. Your better off ringing the Newcastle store and organize your order through them and they will transfer it to them. Huge headache and waste of time. Nothing wrong with the product itself though used it plenty of times 10/10.

Awesome experience. I ordered the materials for my new aluminium slat screen and flat tubular fence and online purchasing experience was great. One product online was missing the colour I wanted so I commented when I purchased - within 24 hours I had a phone call to add the missing part to my order and the order was ready for collection next day. Collection was easy - team was great helping load the rental ute, and I decided last minute that I wanted an extra part. No problems - all sorted in 10 minutes.Product quality is great, well packaged and wrapped, prices very competitive and my service from both head office and the Glendenning store was excellent. I will be using their services again.

Visited yesterday to grab a single sheet of sawtooth fencing! The guys were great! Very friendly and helpful with great pricing.As with others, I found it hard to get a hold of anyone on the phone BUT when i finally got through i realized that the person i was speaking to was from their head office not from the store. as customers, if we were able to get through direct to the store, im sure the customer service would be much better! The guys that served ne were top blokes, even helped out when i gashed my finger open stupidly on the sheet i purchased.I see a lot of complaints about online order issues, id highly recommend visiting the store to speak to someone in the future and have them organize delivery etc.Definitely will be back again to see the blokes at Glendenning!

Absolutely terrible customer service. Promised refund on products that never came. They tell you that they can't refund onto your credit card. You must give them your bank details for a refund. You then are left chasing them for money that takes weeks and weeks. We did eventually get our money after so many unreturned phone calls and emails but it was hard work. Don't buy here. What business can't refund onto the card you pay with? Extremely unprofessional.

Spent a lot of time going backwards and forwards with Nathan making sure we had exactly the right measurements etc. For the gate, Nathan put together a CAD drawing to make sure what was produced was 100% right. I ended up getting some water damage to the gate as it was sat on its side for 2 weeks with the cling wrapping on. I spoke to the team at Oxworks and they recommended that I use a heat gun on it. I was a bit hesitant but it worked. It was a labour of love but restored the gate to its former glory.