Telstra Earlville
126 Reviews
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–9 PM
- Friday9 AM–5:30 PM
- Saturday9 AM–5 PM
- Sunday10:30 AM–3 PM
- Monday9 AM–5:30 PM
About the Business
Telstra: Broadband Internet, NBN, 5G, TV & Mobile Phone Services | Join Australia's largest mobile network, view our plans for NBN broadband internet, mobile phones, 5G & on demand streaming services.
Contacts
Website
Call Us
Shopping Town, Shop 113/537 Mulgrave Rd, Earlville QLD 4870
Hours
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–9 PM
- Friday9 AM–5:30 PM
- Saturday9 AM–5 PM
- Sunday10:30 AM–3 PM
- Monday9 AM–5:30 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Mobile payments
Recommended Reviews
David Waerebeek
15.10.2023
Telstra Earlville
Bad service, can't sell phones with discounts to non-australians, don't know their own products, worthless experience.
DezB
02.10.2023
Telstra Earlville
Booked App and was seen 5 mins early in store-the customer service lady was an absolutely delight and solved the Billing matterto my complete satisfaction quickly and efficiently. A*****!
arora pardeep
14.09.2023
Telstra Earlville
Today we visited at Earlville store and we observed Mrs bhumi’s dealing is so amazing and friendly environment, we are satisfied from her service and more we suffered from one month to touch with network stuff but she did in one hour, thank you so much Bhumi
Jade Olsen
22.08.2023
Telstra Earlville
Sorry but they're alwyas rude and useless. I worked for Telstra for 10 years and we never treated customers this way. They make you wait hours for simple things if they're not getting a good sale" etc. My elderly grandmother had to wait over an hour for a sim replacement. Not good enough and extremely appalling. I will not use them again and Telstra will be lucky to keep us as customers."
Katie Lewis
04.08.2023
Telstra Earlville
Said we could still get seen by someone but it was about and hour 45 minute wait. That was ok. Had more shopping to do. Got back to the store and was told to take a seat and someone would be over soon. Waited there for another hour, nothing. Tried to get the sales people's attention but was looked at then ignored. Walked out and 10 minutes later got a call asking where we were as a sales rep was ready. Went to Telstra in Cairns Central was a 15 minute wait, and sales reps were brilliant.
Phil Green
24.07.2023
Telstra Earlville
After being reluctantly approached I was told the staff member was knocking off in 10min. Although he said it would be quick I'd had the audacity to walk in 40min before closing and they couldn't help me. The staff member almost seemed angry. Poor service.Walked 50m to Coles and bought the Telstra pre paid product.
Kyle Griffiths
21.07.2023
Telstra Earlville
Lacking service. Whenever I pop in here on my break with my work shirt on I get 0 greeting. Just a glance by the staff. Why are your doors always half closed too? Do you really hate customers this much?
Zac Ballantine
20.07.2023
Telstra Earlville
One of the worst customer experiences I have ever had. Went in to see if I could get my modem replaced as it stopped working. Was told I need to log it on the my Telstra app which requires internet and where I am living I have no reception and cannot access the internet. Was also told you need an appointment even though it says no where on the website that an appointment is needed to go in store. People were very rude and completely unhelpful.
Layla Montgomery
13.07.2023
Telstra Earlville
Refused to help in any way. I explained that I was on the phone to telstra all morning, they said I had to go in-store with ID and verify myself. All they would say is we have an appointment at 4pm if you would like to book"I explained I have a shift at 4pm and physically can't do it. I'm doing what telstra told me on the phone."Well we can book you at 4pm and it can be sorted then"Ended up going in a big circle. They wouldnt listen to anything I was saying. Clearly they dont want to be there
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Shopping Town, Shop 113/537 Mulgrave Rd, Earlville QLD 4870
Telstra Earlville