Green Heart Cafe & Providore

Lovely place with wonderful staff. While it is a bit more pricey, the food all seems organic and local- even included a little card on the table explaining why their bacon isn't pink and where the eggs are from! Also, there is a menu outside with prices before you walk in.All the staff we saw were polite and friendly and handling things quite well when the cafe was so busy that almost every table was full. Bit of a line to order but nothing unreasonable.It had freshly rained and the inside tables were full. So, two staff members were drying and cleaning the tables outside and were happy to prioritise drying a table we specifically picked. And when my partner was still waiting for his drink after my drink and our food arrived, he politely asked the waitress if his drink was still coming. She was lovely, checked on it and came back to let us know it was in line and a few minutes later the drink arrived.While there, another couple had an issue and a staff member (I believe a manager) went and politely but firmly asked them to leave and offered a refund (they had already received their order, so would've been a loss on the cafe's part). I did not see the initial issue but gathered that one of them had been quite rude and confrontational with a staff member when they received coffee in takeaway cups. The couple did not leave and seemed upset with being asked to leave. They explained what their issue was and said the matter was over. The manager did explain the problem was not the question they asked but the way the staff member was spoken to. The couple finished their meal uninterrupted. After they finished eating, the manager cleared their plates and I think they were asked to leave again but I couldn't hear them. Then, the owner came out from the kitchen and also asked them to leave. They stated that they wanted to finish their coffee but the owner stated again that they were asked to leave.I saw that they also left a review and wanted to explain what I observed as a third party.Personally, we were told that the cafe were using takeaway cups when we ordered. Overall, I think the situation was handled just fine and am very happy to support somewhere that stands up for their staff. Management did their best to look out for their staff while also not leaving customers put out by offering a refund and the customers stayed to finish their meal even though they have been asked to leave.Also, we picked up a brownie and crossiant on our way out and they were delicious and fresh!

We went in for a cuppa tea, eyeballed & devoured these delicious coconut macaroons. The tea was lovely & strong,

Terrible first time experience! Seemingly a nice place to have breakfast, we ordered poached eggs and bacon on sourdough and a large cappuccino in a mug which the staff pointed out to us for size. Our eggs on toast came out reasonably promptly, the bacon was grey and opaque, almost broiled, not pink. Half way through our meal, cappuccino turned up in takeaway paper cups??! Asked waitress why, we were told they had run out of proper cups; however, a stack of normal cups could be clearly seen on the coffee machine. At this point the person in charge aggressively interrupted the conversation by suggesting we'd been rude to her waitress and that we should take our issue with her. We again outlined our complaint, but unlike her, calmly. At this point we said to her that she'd lost us as customers and walked back to our breakfast. The person in charge then walked to our table suggesting a refund for the coffee, we told her not to worry about that as the discussion was over. She then suggested we should leave; we replied that as we paid for our food we intended to finish. When she came back to take our plates away, unsolicited she raised the matter again and again we told her that as far we were concerned the conversation/matter was over. Still finishing our coffees the owner comes over and aggressively demands we leave the premises, pointing out that we hadn't finished our coffees was futile so we left. We are Inverloch visitors staying for several days and scouted out the various eateries; clearly despite appearances Green Heart Cafe has to be last cafe on earth one would want to visit. And the problem stems from the owner down, he clearly does not belong in hospitality; in fact, by his actions, he's the kind of person that gives the hospitality industry a bad name.

Had an excellent impression of this small cafe in relation to the service and the food. Definitely, the best coffee I've tried in Inverloch

Fantastic and friendly service, beautiful food and coffee and sustainable approach to ingredients. What's not to love? Would come back in a heartbeat.

I’m not sure why there are so many one star reviews here. The food is organic and really tasty. Yes, the prices are a bit higher than some of the cafes that serve cheap bacon and battery-farmed eggs, but you get what you pay for and the prices are on the menu. Staff were very friendly even during a busy period. Would certainly come here again.

overpriced and plain food. ordered poached eggs with bacons for $19, came with no sauce! just plain eggs on toast and plain pale bacon. Asked for some sauce but the waitress came with a card device because some aioli cost $2.20! Might as well just rob us straight. The wait staff were polite though.