Priceline Pharmacy Mooroolbark

Never had an issue in store or been discriminated against for not using a mask which I have a genuine medical reason plus I carry my exemption.Buy today to was interrupted whilst I was finishing a phone call in an isle before I dropped my scripts in and I was asked to leave the store, I told them I had an exemption and have never had an issue here in the past. I was met with a hostile tone and told our policy has changed, by this time I was embarrassed and just said Don’t worry I’ll leave, the woman did say I can serve you outside but by that time I was already frustrated.Educate your staff and customer service and how tone sets the mood.Will not be back, went to an independent and welcomed! They even let me wait inside.

Staff here are amazing. Took the time to chat to me in regards to what I needed and very compassionate. My fav chemist in town!

Dedicated, friendly, & professional Pharmacists - incredibly helpful!Staff are also friendly & helpful. Nice light spacious store with great product range.Been a customer for around 4 to 5 years & wouldn't go anywhere else!

I’ve been a customer for 14yr. I have a valid mask exemption. I’m now not allowed inside. A CS lady came to the door & asked me what she could get me. I had escripts so they had to let me in. Went & did some shopping came back called again, asked if they could take payment over the ph. But my debit card isn’t that type of card. So went it paid. Got home & none of my actual scripts that I had put in had been done. But a random medication from my file that I didn’t ask for. I’m going to collect all my scripts on file & will never step foot in there again. Imagine asking a person at the door for a “personal item” such as haemorrhoid cream. I’m appalled

The regular staff are lovely! But the temp staff that was on this evening was so rude and kept cutting me off when I was trying to speak! She should not be working if she doesn’t have the ability to provide good customer service!

Can’t wear a mask due to medical reasons so not allowed in to the pharmacy at all. Called the number like the pharmacy asked. Was served by someone that couldn’t even get the correct bandages for me. If you don’t allow people into the store that have a medical reason then at least have staff that know how to look for things when they are shown exactly what you need.

The staff are lovely and will do what they can to help you. I've never had any problems with this store. I highly recommend it.