Kitchen Connection

We have been working with Tony to redesign our kitchen. He has been responsive and easy to work with from the beginning, really helping us understand how to get the most of our remodel. We are looking forward to seeing the designs become our new kitchen!

Went with them as I thought they would take away the stress of finding good trades people, however, as it turns out the trades people were no issue whatsoever. The Kitchen Connect side is what has let us down. After almost 6 months still waiting for the flue to be installed and finally have the kitchen we paid for finished. Lots of issues with the draws and doors, all of which are premium"."

Their service and sales pitch are all great until you pay, then they dont want to know you. They use contractors and keep passing the buck onto them and dont take responsibility for whenever something goes wrong and plenty did.Steer clear.

We had an appointment with Hannah and she was super informative and experienced. Tony, Hannah and Paul helped us to choose our kitchen and the renovations kicked off in a few weeks. Most of the subcontractors were reliable but a few could do better, my advice is not to pay any of them in full until they finish their work. If we go back we would also negotiate not to pay Kitchen Connection in full before the job is finished. The variations were around $3k and a couple of items that the designer promised, they didn’t happen on the actual job so ensure you have everything on paper. I.e. we were told that our broom cabinet will have power outlet which were overlooked eventually.

Disappointed with the service. Kitchen arrived without handles and incomplete pantry door, dishwasher measurement was incorrect and the dishwasher didn’t fit . There was a 4 week delay in getting a new pantry door panel. Kitchen Connection did not take responsibility for the incomplete pantry door and the project manger refused to send the installer to complete remaining jobs in the kitchen without the door panel. We paid additional visit charges for installer to come and do the remaining jobs and make kitchen functional. The kitchen was finished in 6 weeks as opposed to 4 weeks. Project manager never took the initiative to update us and we had to chase him multiple times for a response. Via email and phone.However I would like to point out that the trades people they engage were professional and proficient.

Kitchen Connection, I never want to recommend this company to others. I've never experienced such poor renovation and customer service.1. No communication (no response)I can’t get in contact with the builder even though the work has NOT been completed.They don’t seem to feel the need to respond to us because they’ve already been paid in full.2. Dead spaceAs our kitchen is small, I requested as much storage space as possible. But, they made a lot of dead space.They also didn’t do their job well, measuring incorrectly and attaching the wrong parts.3. Huge difference in the quote and the actual paymentThe designer’s quote and the trader’s quote are highly different (even more than double the original quote). At the time of the contract, the designer said that if the trader’s quote is different from that of him, it will be deducted from the cabinet price. But later when this issue was mentioned, it was only a lie from him and we needed to pay the more than double of the quoted price.I have done kitchen renovation with various companies whenever I moved, but I have never experienced such a disappointing job. Kitchen Connection has been the worst renovation company.I’m so upset with their no response and uncompleted job which is also done incorrectly, I’m going to report it to Fair Trading.I never want to recommend Kitchen Connection to others.

I made an appointment via their Facebook. Since early for the appointment, I went in and just browse around. Davinia immediately came and started to show me around and explain things to me. She was very friendly. After browsing I informed that I had an appointment but by then, I had already specify some of my requirements and colour scheme. The manager Paul, came by a couple of times and offered me coffee and tea when I was browsing. I was impressed with the services rendered and made an appointment for their design consultant Tony, to come to my house.I was surprised that a few days later when he came, he was briefed on all aspect of the conversation I had with the Paul. Tony was very professional and personable. I signed up for the kitchen. Will see if the project and delivery continue the good impression I have of them and their good customer relationship/services.

Just walked in to get some idea and quotation, the woman who works there just want to get us in contract, drain my time and energy.I and my partner got headache, dizziness after all.So scared to even walk in to see the store

I actually would give them -5 if I could!I had a terrible experience with Kitchen Connection where they charged me a premium price, but provided a very poor service and failed to deliver.I signed my contract late January and the installation time was booked for late July. During this period the delivery manager was not responsive where we had to chase him multiple times for simple things.But the actual drama started when the installation began!Wrong/missing handles for some cabinet doors.Wrong measurement of the pantry cabinets/doors (they did the measurement 3x times, one even during the installation).Wrong measurement of the cabinet underneath the sink.Timber benchtop delivery delayed for 6-12 months. Stone benchtop delayed for 2 months. All they said was there was some miscommunication with the providers and at the moment they are out of stock.I tried to find a solution by contacting multiple people - delivery manager, the manager of the delivery manager, regional manager of delivery, showroom manager. None of them took the responsibility and provided a solution for the childish mistakes they had made and all they did was send an email to another manager. Now after over a month from the installation day, I have a nonfunctional kitchen without benchtops. Needless to say, we have gone through so much financial and emotional stress because of their silly mistakes.I opened a fair trading case for this matter which is ongoing and here is the case number >>> 11006025. But they don't really care about the customers and I received 0 support. They are so unprofessional and irresponsible and I would never recommend them to anyone.

We used kitchen connect Castle hill servicds for my kitchen. Wrong measurement therefore wrong position for the sink. Without communication they made the decision out of the wrong measurement - not even single attempt to contact us to discuss the matter. It turned out that they used wrong measurement but didn't realise and used it to fit the sink. As a result, my sink is positioned at the corner and you literally need to twist your body to wash dishes. The manager we talked over the phone call at the first time admitted their mistake that they had issue previously with the contractor, but when we went to the place, the manager changed his attitude and talked very rude, didn't allow me to talk as he kept talking without listening to you at all. I found it's impossible to communicate with the person. They were basically if you ask us to fix it as original plan