Campion Education

After receiving my own order I have just received someone else’s $500 order in error. After contacting phone number I spent 45 minutes on phone to one of the customer “support” because I would not return the parcel back to the Campion store for them, an hours round trip. I was told that this was usual procedure for mis delivered parcels. I was then told to take it the to the post office, despite the fact everyone is trying to avoid catching covid when their children cannot yet be vaccinated. Some body is supposed to contact me to arrange pick up. It is amazing that I am supposed to deliver back a parcel I did not order for free despite the fact you charge $20 per delivery.

Very disappointed. School book list was not even dispatched 5 days before school started I had to call them to chase it up and I was told it was because I had asked for bulk delivery. That it would be picked up Friday so that books would not arrive until after school had started and that a lot of other students were in the same position. So not great. I won't use this company again

Unfortunately we don’t have a choice in ordering through anywhere else for school supplies as our school uses them for subscription services so need to order them as a minimum. I have tried to look around before for the rest of the supplies but due to specific requirements it is convenient and not much more expensive to get them to arrange. I have had missing things in past that was a pain to sort out and despite changing quantity, was given and charged extra, and once had scissors on back order which was a pain especially since I ordered weeks in advance. Then wanted to charge me to post them out. I chose to get refund and had to go battle shops to get.I now go to the Salisbury location in person to collect and check the box against my order before I leave. This year there was no issues for either of my children’s supplies.I have heard through our Facebook school chat that it has been very difficult to get information and contact with regards to orders being delivered by Australia Post. Parents were worried they weren’t going to get their orders in time. Despite ordering early December they received 1 week out from school starting. This is fine, as long as hopefully your order is correct and you don’t have to rush to the shops for last minute supplies.3 tight parking spots allocated at their Salisbury location so need to park on complex drive. Staff are always polite and pick up process is done with ease.

Very disatisfied having placed order 6 weeks ago for book lists for twins. Received confirmation email once placed the order. Received 1 book list when expected. Other did not turn up. Logged in to my account and apparently the payment for 1 sibling did not process (even though it was as single payment and no failure notification was sent).Call centre staff very apologetic and did try as they understood the circumstance was unusual but no they would not process the order so i could collect tomorrow without waiting in line for god knows how long.Office works from now on...

Highly recommend ordering book list online. 2nd year doing so and everything is boxed up for you. Collection was very easy. Staff were lovely.

The online ordering page seems standard and nothing fancy to note.We're yet to receive our order from 4 1/2 weeks ago. Their customer service has no idea about where the order is. I can see online since 3 weeks ago that it's been dispatched" and I was told that i should receive my order before Christmas. But no signs of any tracking information or delivery yet. They can't just blame Covid for everything even after the order has already been 'dispatched' for over 3 weeks.Also their answering system simply says they're closed but doest say their business hours. Had to check Google maps for their operating hours."

Ordered 4 items received only 2 items, phone call always cut out and long queue for over 30 mins. Need to visit their store and found out 1 of the item has no stock and need to wait for 2 weeks.

I ordered 3 things from my school booklist and i only got 1 thing that I asked for. I had been given a random japanese workbook which isnt even used in my school, instead of the maths textbook that I paid for. I had also been given a blue pen instead of the black artline pen I ordered. The delivery fee was over $17 and now I have to drive all the way to the campion store to exchange my items so I might as well have just drove to campion to pick it up to begin with. I’ve also had friends tell me that they’ve received the wrong items or even had items missing from their bookpacks ordered from campion.

Accidentally purchased a headset. They wouldn't take it back as their policy is no refunds on stationary items" The headset was clearly in unopened and brand new condition. It's the worst returns policy I've seen.Previously have had errors in the picking for a delivery order.This is the final straw. Will never use these again. ."

phone their hotline never get throughemail to them no replyson's textbook out of stock for 6 weeks already and no updateif I can, I will get another bookstore, but unfortunately it was selected by the schoolCampion you need to improve your serviceThe next week got the reply from campion and books collected expeditiously. They have improved their service.